Problems · NHTSA complaints

2004 Lincoln Navigator problems

Owners filed 86 complaints about the 2004 Lincoln Navigator with NHTSA between Feb 2004 and Nov 2020. The most-cited component is suspension (24).

Complaints
86
Filed with NHTSA
Crashes
4
Reported by owners
Fires
2
Reported by owners
Injuries
7
People reported injured
Deaths
1
Reported to NHTSA
01 —By component

Complaints by component

One complaint can cite several components
  1. Suspension24
  2. Air bags13
  3. Electrical system11
  4. Structure10
  5. Engine and engine cooling8
  6. Exterior lighting6
  7. Seats6
  8. Steering5
  9. Equipment5
  10. Power train4
  11. Service brakes, hydraulic4
  12. Visibility/wiper3
  13. Vehicle speed control3
  14. Seat belts3

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.

Data from NHTSA Complaints API · synced Nov 8, 2026NHTSA vehicle page
02 —Trend

When complaints were filed

Does it get worse with age? Complaints per calendar year filed
View as table
Model yearComplaints filed per calendar year
200413
20056
20064
20072
20085
20097
201012
20116
20122
20134
20143
20155
20163
20172
20181
20193
20208

Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.

03 —Owner reports

Top problems in owners’ words

Verbatim from NHTSA complaints, newest first

Suspension

24 reports
“TL* THE CONTACT OWNS A 2004 LINCOLN NAVIGATOR. THE CONTACT STATED THAT THE REAR AIR SUSPENSION HAD FAILED CAUSING THE REAR END TO BOUNCE UP AND DOWN AND WHILE DRIVING A CLANKING NOISE WAS PRESENT COMING FROM THE FRONT DRIVER SIDE WHEEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FRONT SUSPENSION ARM WAS NEEDED TO BE REPLACED AND THE REAR SUSPENSION AIR BAGS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 150,000.”
Owner complaint to NHTSAFiled Feb 3, 2020SuspensionODI 11306797

Air bags

13 reports2 crashes
“VEHICLE WAS PARKED IN A PARKING LOT, DRIVER WAS TEXTING. STEERING WHEEL AIRBAG DEPLOYED FOR NO REASON. NO BUMPS, NO ACCIDENTS. UPON CHANGING AIRBAG, FOUND STEERING WHEEL AIRBAG WIRING HAD CHAFED AGAINST THE HORN MOUNT RING, AND GROUNDED OUT, CAUSING THE DEPLOYMENT.”
Owner complaint to NHTSAFiled Dec 2, 2015Air bagsODI 10808075

Electrical system

11 reports2 fires
“[XXX]. AIR SUSPENSION AIR TRACK RADIATION ELECTRICIAN AND AIR CONDITIONER WENT OUT. *TR”
Owner complaint to NHTSAFiled Aug 31, 2020Electrical system, Exterior lighting, Visibility/wiperODI 11352193

Structure

10 reports
“FORD HAS FAILED TO INSTALL INSULATION ON THE UNDERSIDE OF THE LINCOLN NAVIGATOR HOOD THEREFORE THE HEAT HAS CAUSED THE HOOD PAINT AND CLEAR COAT TO BUBBLE AND PEEL. MY HOOD HAS AS MANY SPOTS ON IT AS A HORMONAL TEENAGE BOY HAS ON HIS FACE. THIS ISSUE HAS CAUSED INJURY TO THE VALUE OF MY CAR AND MY PRIDE IN OWNING THIS VEHICLE. MANY LAWSUITS HAVE BEEN FILED AND SUCCESSFULLY WON THROUGH SEVERAL STATES, A NATIONWIDE RECALL NEEDS TO HAPPEN FOR THIS ISSUE. *TR”
Owner complaint to NHTSAFiled Jan 16, 2015StructureODI 10676159

Engine and engine cooling

8 reports
“FOR THE PAST 6-8 MONTHS MY VEHICLE HAS SPORADICALLY STALLED/STOPPED FOR NO APPARENT REASON. WHEN IT STOPS LIKE THIS IT CAN OCCUR ON THE HIGHWAY OR SURFACE STREETS WITHOUT NOTICE. I HAVE TAKEN IT TO THE LINCOLN DEALER TWO TIMES WITH THE LAST TIME BEING TOLD IT WAS A TRANSMISSION PROBLEM, WHICH I WAS SKEPTICAL, BECAUSE OF NO PREVIOUS PROBLEMS. I HAVE REQUESTED ASSISTANCE FROM FORD MOTOR WHO ESSENTIALLY DISMISSED WITHOUT ANY LIABILITY DUE TO THE CAR BEING OUT OF WARRANTY. I AM REQUESTING YOUR ASSISTANCE BEFORE THERE IS ANY INJURY, ACCIDENT OR FATALITY. I HAVE THE E-MAIL CORRESPONDENCE WITH FORD. *TR”
Owner complaint to NHTSAFiled Mar 21, 2014Engine and engine coolingODI 10574086

Exterior lighting

6 reports
“WHILE DRIVING NORTH ON AR HWY 9 A FEW MILES SOUTH OF MALVERN, ARKANSAS WITH MY WIFE IN THE FRONT PASSENGER SEAT AND MY SON IN THE SECOND ROW DIRECTLY BEHIND ME, A LOUD BANG OCCURRED. IN THE NEXT MOMENTS I REALIZED THE SIDE CURTAIN AIR BAGS DEPLOYED ON BOTH SIDES OF THE VEHICLE, A SMELL LIKE FIREWORKS BECAME IMMEDIATELY APPARENT, AND THE DRIVER'S SIDE SUN VISOR WAS DESTROYED AND HANGING DOWN DIRECTLY IN FRONT OF ME AT AN ANGLE. I WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND STAY IN MY LANE OF THE TWO-LANE HIGHWAY AND SLOWED DOWN. AFTER SHORTLY REALIZING WHAT HAPPENED, I LOOKED FOR A PLACE TO PULL OVER, DID SO, AND TOOK MY POCKET KNIFE AND CUT AWAY THE SIDE CURTAIN AIRBAGS TO BE ABLE TO SEE OUT OF THE SIDE WINDOWS AND CONTINUE OUR TRIP NORTH. I FOUND THE DRIVER'S VISOR VANITY MIRROR HAD SHATTERED IN PIECES IN MY LAP AND ON THE FLOOR, ALONG WITH OTHER PARTS FROM THE VISOR WHICH NOW HUNG DOWN AT A STEEP ANGLE. BOTH THE DRIVER'S SIDE AND PASSENGER SIDE FRONT SEAT BELTS WERE DAMAGED, AND THE DRIVER'S SEAT BELT UPPER ANCHOR WOULD NO LONGER STAY LOCKED IN POSITION, SAGGING TO ITS LOWEST POSITION BY GRAVITY. LATER THAT DAY I DISCOVERED THAT THE MAP LIGHTS AND…”
Owner complaint to NHTSAFiled Jul 27, 2012Exterior lighting, Air bags, Seat beltsODI 10467986
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 8, 2026

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.