NHTSA lists 1 safety recall and 19 owner complaints for the 2020 Mazda CX-9. Most complaints involve engine (5) and electrical system (4). The EPA rates it 23–24 mpg combined, and NHTSA gives it 5 stars overall.
Mazda North American Operations (Mazda) is recalling certain 2020-2021 CX-9 vehicles equipped with 60/40 split bench second-row seats. The left-side second-row seat may unexpectedly slide forward during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 210, "Seat Belt Assembly Anchorages."
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.
Complaints for each CX-9 model year we’ve synced.
| Model year | NHTSA complaints |
|---|---|
| 2007 | 86 |
| 2008 | 172 |
| 2009 | 59 |
| 2010 | 195 |
| 2011 | 171 |
| 2012 | 221 |
| 2013 | 68 |
| 2014 | 54 |
| 2015 | 35 |
| 2016 | 99 |
| 2017 | 61 |
| 2018 | 128 |
| 2019 | 53 |
| 2020 | 19 |
| 2021 | 40 |
| 2022 | 11 |
| 2023 | 13 |
“The vehicle will hesitate/stall while driving down the road. The vehicle has done this multiple times and has actually shut off on 2 different occasions while at a stop. on 2 occasions now the vehicle has not wanted to start. I have taken vehicle to Mazda dealership and they can never duplicate it. When they check for any codes, the vehicle computer does not give accurate times when happened. This last date I took it to them 6/9/25, the computer said it happened 4000 miles ago. The time before, I took it in the morning it happened, 5 min after it happened and the computer said it happened 10 starts ago. The last time, 6/9/25 they said they suspect fuel pump going bad, but until the vehicle gives a "check engine" light or dies all together they are not 100% sure. The vehicle is unsafe if it dies in the middle of the freeway/road with no warning to myself or the other vehicles around me. This has been going on for at least 1 year now, maybe longer Dealership has all records. Seeing how the 2018 & 2019 Mazda CX-9 had fuel pump recalls makes me wonder if the 2020 should have been included in this recall. This has been an on going problem.6/7/25 was most recent incident.”
“The information screen is getting 'spider cracks" spreading across the face and turning opaque making the information unreadable. Mazda is apparently aware of this defect and issued a TSB for earlier models. Dealers were unhelpful and quoted $1000 - $3000 to repair depending on the VIN.”
“The mazda Cx-9 is having the same fuel pump issues that was recalled up until 2018 models. The issue with the lean codes and faulty fuel pump continues”
Towing, payload and dimensions aren’t in the EPA or NHTSA data, so we don’t list them.
| Version | City | Hwy | Comb. | Fuel / yr | CO₂ g/mi |
|---|---|---|---|---|---|
| CX-9 2WD Auto (S6), 4 cyl, 2.5 L, Turbo · Front-Wheel Drive | 22 | 28 | 24 | $2,700 | 363 |
| CX-9 4WD Auto (S6), 4 cyl, 2.5 L, Turbo · 4-Wheel Drive | 20 | 26 | 23 | $2,800 | 391 |
| Item | Miles | Time | Note |
|---|---|---|---|
| Engine oil & filter | 5,000–10,000 mi | 6–12 months | Follow the oil-life monitor if fitted |
| Tire rotation | 5,000–7,500 mi | Every oil change | Check pressure monthly |
| Engine air filter | 15,000–30,000 mi | 1–2 years | Sooner in dusty areas |
| Cabin air filter | 15,000–25,000 mi | 1–2 years | |
| Brake fluid | — | 2–3 years | Absorbs moisture over time |
| Coolant | 60,000–100,000 mi | 5–10 years | Long-life coolants last longer |
| Spark plugs | 60,000–100,000 mi | — | Iridium/platinum plugs at the long end |
| 12V battery | — | 3–5 years | Heat shortens battery life |
1 safety recall as of Oct 28, 2026, according to NHTSA. Recall repairs are free at a dealer. Check your VIN to see whether your car is included and whether the repair was done.
Owners filed 19 complaints with NHTSA. The most-cited components are engine (5), electrical system (4), fuel/propulsion system (3). Complaints are unverified owner reports and aren't adjusted for how many cars were sold.
The EPA rates the 2020 Mazda CX-9 at 23–24 mpg combined, depending on engine and drivetrain (2 versions rated).
NHTSA's New Car Assessment Program gives the 2020 Mazda CX-9 5 out of 5 stars overall.