NHTSA lists 1 safety recall and 40 owner complaints for the 2021 Mazda CX-9. Most complaints involve engine (21) and power train (5). The EPA rates it 23–24 mpg combined, and NHTSA gives it 5 stars overall.
Mazda North American Operations (Mazda) is recalling certain 2020-2021 CX-9 vehicles equipped with 60/40 split bench second-row seats. The left-side second-row seat may unexpectedly slide forward during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 210, "Seat Belt Assembly Anchorages."
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.
Complaints for each CX-9 model year we’ve synced.
| Model year | NHTSA complaints |
|---|---|
| 2007 | 86 |
| 2008 | 172 |
| 2009 | 59 |
| 2010 | 195 |
| 2011 | 171 |
| 2012 | 221 |
| 2013 | 68 |
| 2014 | 54 |
| 2015 | 35 |
| 2016 | 99 |
| 2017 | 61 |
| 2018 | 128 |
| 2019 | 53 |
| 2020 | 19 |
| 2021 | 40 |
| 2022 | 11 |
| 2023 | 13 |
“2021 Mazda CX-9 (VIN: JM3TCBDY3M0538768 / 72,400 mi) Vehicle has suffered complete, sudden loss of motive power at high freeway speeds on four separate occasions. Without warning, the engine loses all propulsion, essentially stalling mid-traffic and forcing me to dangerously coast across active freeway lanes to the shoulder. This creates an extreme risk of a high-speed rear-end collision. No crash or injuries have occurred yet, but the car is entirely unsafe to drive. The authorized Mazda dealership has been completely unable to diagnose or fix this intermittent failure. Due to the persistent danger, the vehicle is currently at the shop with the same problem, where it has been since Oct 8, 2026. This is not an isolated issue. As you will see from the pictures, there are several dates where the same situation has occurred in the vehicle goes into limp mode. Mazda corporate has been contacted case 00503976. I am requesting a buyback. I request an urgent NHTSA investigation into 2021 CX-9 power loss defects for a potential recall.”
“I entered the interstate normally, with no issues accelerating or merging. While driving at approximately 70 mph, in traffic, all three warning messages appeared on the instrument cluster at the same time: “Smart Brake System Malfunction,” “Driver Attention Alert System Malfunction,” and “Forward Smart City Brake Support Malfunction.” At the same moment, the vehicle began to lose speed. I pressed the accelerator pedal firmly. The speed continued to decrease instead of increasing. I could not accelerate at all. An exit was thankfully immediately available. I took the exit, then continued on a side road, then into a parking lot before I could find a safe place to stop. At no point did the pedal work again — I was immensely lucky to navigate safely, especially with my toddler in back seat. Other traffic was present on the interstate at the time. The sudden loss of throttle at that speed, with traffic present on each road and merging across numerous lanes in [XXX] traffic, created a serious risk of collision while I searched for a safe stop. The vehicle has not been inspected by a dealer, it’s with Hiley Mazda of Hurst dealership in [XXX] now. TBD whether the…”
“On [XXX], [XXX], [XXX] I was driving on an interstate highway with a 65 mph speed limit with no warning and received the following codes which slowed the vehicle to the limp mode. 1) Smart Brake Support and Forward Obstruction Warning 2) Activsense system malfunction 3) Front Radar Sensor Malfunction 4) Engine Malfunction 5) Dynamic Stability Control Malfunction I reported all three incidents to the dealer and no codes were left and the dealership had no solution for the problem. They suggested dirt, sunlight, or blowing debris caused it, but that was not the case. Luckily the first two incidents happened with little or no traffic around but the third was during rush hour and almost caused a major accident trying to get off the highway. I shut the car off, restarted and the problem resolved no lights left on or warnings appearing all three times. Contacted Mazda several times and all representatives at the dealership and California Headquarters claim no knowledge of this happening. I found a few others reporting the same issue and wanted to report this.”
Towing, payload and dimensions aren’t in the EPA or NHTSA data, so we don’t list them.
| Version | City | Hwy | Comb. | Fuel / yr | CO₂ g/mi |
|---|---|---|---|---|---|
| CX-9 2WD Auto (S6), 4 cyl, 2.5 L, Turbo · Front-Wheel Drive | 22 | 28 | 24 | $2,700 | 363 |
| CX-9 4WD Auto (S6), 4 cyl, 2.5 L, Turbo · 4-Wheel Drive | 20 | 26 | 23 | $2,800 | 391 |
| Item | Miles | Time | Note |
|---|---|---|---|
| Engine oil & filter | 5,000–10,000 mi | 6–12 months | Follow the oil-life monitor if fitted |
| Tire rotation | 5,000–7,500 mi | Every oil change | Check pressure monthly |
| Engine air filter | 15,000–30,000 mi | 1–2 years | Sooner in dusty areas |
| Cabin air filter | 15,000–25,000 mi | 1–2 years | |
| Brake fluid | — | 2–3 years | Absorbs moisture over time |
| Coolant | 60,000–100,000 mi | 5–10 years | Long-life coolants last longer |
| Spark plugs | 60,000–100,000 mi | — | Iridium/platinum plugs at the long end |
| 12V battery | — | 3–5 years | Heat shortens battery life |
1 safety recall as of Oct 28, 2026, according to NHTSA. Recall repairs are free at a dealer. Check your VIN to see whether your car is included and whether the repair was done.
Owners filed 40 complaints with NHTSA. The most-cited components are engine (21), power train (5), forward collision avoidance (4). Complaints are unverified owner reports and aren't adjusted for how many cars were sold.
The EPA rates the 2021 Mazda CX-9 at 23–24 mpg combined, depending on engine and drivetrain (2 versions rated).
NHTSA's New Car Assessment Program gives the 2021 Mazda CX-9 5 out of 5 stars overall.