Problems · NHTSA complaints
2021 Tesla Model 3 problems
Owners filed 674 complaints about the 2021 Tesla Model 3 with NHTSA between Dec 2020 and Oct 2026. The most-cited component is forward collision avoidance (411).
Complaints
674
Filed with NHTSA
Crashes
46
Reported by owners
Fires
5
Reported by owners
Injuries
19
People reported injured
Deaths
8
Reported to NHTSA
Complaints by component
One complaint can cite several components
- Forward collision avoidance411
- Service brakes126
- Vehicle speed control123
- Electrical system80
- Lane departure34
- Visibility/wiper32
- Steering28
- Structure17
- Power train17
- Suspension16
- Seat belts15
- Fuel/propulsion system10
- Back over prevention9
- Air bags8
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.
Data from NHTSA Complaints API · synced Nov 7, 2026NHTSA vehicle page
When complaints were filed
Does it get worse with age? Complaints per calendar year filed
1
71
339
93
74
42
54
View as table
| Model year | Complaints filed per calendar year |
|---|---|
| 2020 | 1 |
| 2021 | 71 |
| 2022 | 339 |
| 2023 | 93 |
| 2024 | 74 |
| 2025 | 42 |
| 2026 | 54 |
Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.
Top problems in owners’ words
Verbatim from NHTSA complaints, newest first
Forward collision avoidance
411 reports10 crashes1 fire3 related recalls
“Immediately following the installation of over-the-air software version 2026.32.3, the vehicle's center touchscreen lost all driving visualization capabilities. The backup camera now displays a black/non-responsive screen, removing federally mandated back-over protection. Additionally, the vehicle no longer provides active safety alerts, such as forward collision warnings or blind-spot obstructions, and driver-assist technologies (Autopilot) are entirely unavailable. Official Manufacturer Diagnosis: A physical diagnostic review of the vehicle's alert and signal history by Tesla Service confirmed an internal hardware communication failure directly induced by the software rollout. The official service logs state that the secondary Autopilot processor, designated as "Processor Turbo-B," has suffered a fatal fault and is failing to communicate. Tesla documentation acknowledges that this software-induced hardware lockup prevents the car from completing future software updates and has permanently disabled the safety vision suites. Current Vehicle Status: A subsequent physical replacement of the 12V low-voltage battery failed to resolve or clear the faults, confirming…”
Service brakes
126 reports11 crashes1 fire
“Urgent Safety Concern — Uncommanded Braking During Manual Driving. On October 2, 2026, while driving my 2021 Tesla Model 3 Standard Range manually at approximately 45 mph and slowing to make a turn at an intersection, my vehicle unexpectedly applied very strong braking for approximately 1–2 seconds before releasing. Neither Autopilot, FSD, nor Traffic-Aware Cruise Control was engaged. I am concerned about a possible unintended Automatic Emergency Braking activation or braking-system malfunction. This creates a serious safety concern for my family, including our newborn child. I request that this be urgently reviewed and determine what triggered the braking, including whether AEB, ABS, or another braking-control system intervened in suck similar cases, so many were reported online. Please also provide the diagnostic findings and a written assessment of whether the vehicle is safe to operate.”
Vehicle speed control
123 reports11 crashes
“The forward-facing camera and Autopilot computer system on my 2021 Tesla Model 3 has failed. The dashboard first showed intermittent warnings that "Automatic Emergency Braking is currently unavailable" and "Adaptive headlight features are unavailable." Over several weeks the problem worsened from intermittent to constant, and the vehicle progressively lost its forward road visualization and all active safety features. Using the vehicle's Service Mode diagnostics, the Autopilot computer's Primary (A) processing node reports a "CRITICAL" status. The fault log records repeated alerts including dasMIA (driver-assistance system not responding), aebFault (automatic emergency braking fault), and fisheyeCamInitFault and fisheyeCameraStreamExit (forward camera initialization and stream failures). The cameras themselves are physically clean and unobstructed. Safety risk: the failure disables Automatic Emergency Braking and forward collision avoidance, lane-keeping/driver assistance, and the adaptive auto high-beam headlights. AEB is a critical crash-avoidance system; losing it leaves the vehicle unable to brake automatically for an imminent collision, and the loss of…”
Electrical system
80 reports7 crashes1 fire8 related recalls
“During a Tesla over-the-air software update, while the vehicle was charging at a Tesla V4 Supercharger, the Hardware 3 Autopilot/car computer failed and entered a permanent boot loop. All cameras became inoperative, including the federally required rearview backup camera, and the vehicle lost Autopilot and automatic emergency braking. Tesla has diagnosed the failure as a car-computer failure, and the failed computer is available for inspection. The vehicle was not in a collision and had no prior damage; the failure occurred during a Tesla-initiated update. A non-functioning rearview camera eliminates the driver's rear view and increases the risk of a backover collision, and the loss of automatic emergency braking removes forward crash protection. This matches numerous existing complaints in this database describing the same Hardware 3 computer failure and camera loss after a software update, one of which reports a resulting collision. Tesla has declined to repair it at no charge despite the failure being caused by its own update, approximately 3,000 miles out of warranty. I am requesting NHTSA open a defect investigation into Hardware 3 Autopilot-computer…”
Lane departure
34 reports6 crashes
“Multiple watchdog daemon failures triggering every ADAS system to become unavailable at random. in one instance I had FSD enabled, mid turning a corner to freeway onramp FSD disengaged, provided no warning or alert, and almost caused me to run into another car (thankfully I have a habit of holding onto the steering wheel). I have reported the problem to tesla service which they acknowledge the multiple alerts/warnings on my car however it wont be seen by them for 15 days from 10/18/2026 The vehicle is available for inspection The warnings only appeared after failure occurs. sometimes its right away when car is put in drive, other times it happens without warning mid drive. I have not had back and forth correspondance with Telsa - I have an pending request for service visit, however due to backlog they wont see the vehicle for 15 days minimum.”
Visibility/wiper
32 reports
“The power liftgate strut failed in normal use and bent the trunk liftgate, which now strikes the rear glass every time the trunk opens or closes. The vehicle has not been in a crash and the trunk was not obstructed or misused. The driver-side power strut stopped operating and the trunk would not open or close properly. On XXX Tesla Service ([XXX]) inspected the vehicle. The service record states the liftgate power strut was stuck in the closed position because the liftgate is bent to the right, hitting the glass on opening and closing. Tesla installed a new power strut, then removed it. A service message stated the hinge was replaced and the liftgate remains far out of alignment; the service record does not list a hinge replacement. The visit was marked resolved. The power trunk no longer functions. The bent liftgate contacts the rear glass on every cycle, so the glass can break on anyone standing at the rear of the vehicle while the trunk is opened or closed. Tesla referred the vehicle to a collision center, classified the repair as body damage, and stated its Extended Service Agreement does not cover it. No repair date or loaner was provided, and Tesla gave…”
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 7, 2026
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.