Problems · NHTSA complaints
1997 Volkswagen Jetta problems
Owners filed 141 complaints about the 1997 Volkswagen Jetta with NHTSA between Feb 1997 and Dec 2013. The most-cited component is electrical system (32).
Complaints
141
Filed with NHTSA
Crashes
15
Reported by owners
Fires
5
Reported by owners
Injuries
15
People reported injured
Deaths
1
Reported to NHTSA
Complaints by component
One complaint can cite several components
- Electrical system32
- Visibility26
- Power train26
- Engine and engine cooling17
- Air bags16
- Suspension11
- Structure11
- Fuel system, gasoline7
- Latches/locks/linkages7
- Equipment7
- Tires7
- Service brakes, hydraulic6
- Steering4
- Vehicle speed control4
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.
Data from NHTSA Complaints API · synced Nov 10, 2026NHTSA vehicle page
When complaints were filed
Does it get worse with age? Complaints per calendar year filed
7
11
20
19
15
16
19
17
9
0
3
1
0
3
0
0
1
View as table
| Model year | Complaints filed per calendar year |
|---|---|
| 1997 | 7 |
| 1998 | 11 |
| 1999 | 20 |
| 2000 | 19 |
| 2001 | 15 |
| 2002 | 16 |
| 2003 | 19 |
| 2004 | 17 |
| 2005 | 9 |
| 2006 | 0 |
| 2007 | 3 |
| 2008 | 1 |
| 2009 | 0 |
| 2010 | 3 |
| 2011 | 0 |
| 2012 | 0 |
| 2013 | 1 |
Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.
Top problems in owners’ words
Verbatim from NHTSA complaints, newest first
Electrical system
32 reports1 crash2 fires
“THE SPEEDOMETER IN ANY OCCASIONS DOES NOT MARK THE SPEED BUT IF IT MARKS THE MILES THAT ARE COVERED AND IT DOEST TURN ON THE LIGHT OF CHECK ENGINE TO BE ABLE TO KNOW THAT IT IS TRUMPING THE SPEEDOMETER, SOMETIMES MEANWHILE THE CAR LIGHTING AND IN MOVEMENT IT STOPS WORKING IT IS NOT THE FIRST CAR THAT I SEE THAT THE SAME PROBLEM HAS THIS I MEET MORE THAN 7 PERSONS WHO HAVE THE SAME PROBLEM AND WHO WHEN WE TAKE IT TO THE AGENCY SAY TO US THAT IT DOES NOT HAVE ANY SHORTCOMING OR PERHAPS IT IS SOME SENSOR THAT DOES NOT WORK BUT THE CAR DOES NOT LIGHT THE LIGHT OF CHECK ENGINE TO WARN THAT A SENSOR HAS TO BE REPLACED I SUPPOSE MYSELF THAT IT IS ALREADY A SHORTCOMING OF THE SPEEDOMETER. *TR”
Visibility
26 reports
“IT WAS AT NIGHT RAINY AND COLD. I TURNED ON THE HEATER AND DEFROSTER BECAUSE MY CAR WINDOWS AND WHOLE INSIDE OF CABIN WERE OBSCURES BY A FOG. MY DEFROSTER CLEARED THE BACK WINDOW BUT ALL OTHERS NOT SO I ROLLED DOWN THE WINDOWS AND SHUT DOWN THE HEATER. I WAITED A WHILE AND USED CLOTHING TO WIPE THE WINDOW. THIS WAS THE THIRD TIME IN 6 WEEKS APPX. I DID TURN ON THE FAN ALONE TO PUSH BROWN FOG OUT OF THE CAR. TODAY I CHECKED MY FLUIDS THE COOLANT WAS HALF GONE IN THE RESERVOIR SO I TOPPED IT UP. I SAW ON LINE VWOF AMERICA HAS HELPED PEOPLE IN THE PAST WITH A GOOD WILL HEATER CORE BUT THEY TOLD ME 4-152004 THAT THEY WOULD NOT HELP ME. THAT IS WHERE I'M AT NO $ AND I NEED MY CAR FOR WORK. THANK YOU *TR”
Power train
26 reports
“THE CONSUMER'S 1997 VOLKSWAGEN JETTA GLS HAD MULTIPLE COMPONENT FAILURES. **NAR** *NM THERE WAS AN ENGINE COOLANT LEAK, THE A/C DID NOT FUNCTION PROPERLY, THE WINDSHIELD WAS BROKEN, THE BODY HAD RUST DAMAGE, THE DRIVERS SIDE POWER WINDOW MADE NOISE, THERE WAS EXCESSIVE RUST TO THE MUFFLER, EXCESSIVE WORN TIRES, ENGINE AND TRANSMISSION SENSORS. *SC *JB”
Engine and engine cooling
17 reports
“REPLACED IGNITION COIL FOR THE THIRD TIME IN AS MANY YEARS!! ELECTRIC WATER PUMP REPLACED. EATER CORE EXPLODED A COUPLE MONTHS LATER WHILE I WAS ON THE HIGHWAY AT 65 MPH WITH MY CHILD IN THE CAR! COULDN'T SEE ANYTHING AS CAR FILLED WITH ANTIFREEZE CLOUD. BELT DRIVEN WATER PUMP WENT A WEEK LATER. ENTIRE POWER STEERING RACK NEEDED TO BE REPLACED. WINDOW REGULATOR NEEDED TO BE REPLACED TWICE. DOOR HANDLE BROKE TWICE!. *AK”
Air bags
16 reports9 crashes
“A 1997 VOLKSWAGEN JETTA GT, EQUIPPED WITH FRONTAL AIRBAGS WAS IN A COLLISION DUE TO THE USE OF AFTERMARKET PARTS, WHICH INCLUDED AFTER MARKET BALL JOINTS NOT SUPPLIED FROM THE DEALER, THIS PART FAILED AFTER 12.7KM ON THE HIGHWAY TRAVELING AT 110KM/H 65MPH, THE CAR STEERING WAS VERY SHAKY WHEN ENTERING A SLIGHT TURN ON THE HIGHWAY, THE FRONT RIGHT BALL JOINT HAD FRACTURED IN THE HUB KNUCKLE AND HAD CAUSED THE WHEEL TO COLLAPSE, THE STEERING WAS NO LONGER WORKING BECAUSE THE TIRES WHERE NOT ON THE GROUND, THE CAR WAS RESTING ON THE RAD SUPPORT AND FRONT AXLE OF THE CAR, BRAKING ALSO FAILED DUE TO THE MAJORITY OF THE BRAKING FORCE BEING ON THE FRONT WHEELS THAT WERE NOT MAKING CONTACT WITH THE GROUND. THE CAR THEN STRUCK A GUARD RAIL 3 TIMES BEFORE COMING TO A COMPLETE REST, AIRBAGS DID NOT DEPLOY AS THERE WAS NO NEED DUE TO THE ANGLE IN WHICH THE CAR STRUCK THE RAIL. SAFETY BELTS WORKED AND CARS MECHANICAL OPERATION (BESIDES FRONT SUSPENSION, AND BODY DAMAGE) WAS STILL FINE. WHEEL BEARINGS, BRAKE PADS AND ROTORS WERE ALL REPLACED A WEEK PREVIOUS TO CRASH. BEWARE NON-VOLKSWAGEN PARTS. *TR”
Suspension
11 reports2 crashes
“WHILE DRIVING CONSUMER HEARD A NOISE. REAR PASSENGER SIDE WHEEL CAME OFF, AND THE BRAKE DRUM SPLIT IN HALF. CONSUMER WAS NOTIFIED THAT WHEEL BEARING FAILED, AND RIGHT SIDE WHEEL BEARING WAS VERY WEAK.*AK”
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 10, 2026
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.