Problems · NHTSA complaints
2014 Cadillac SRX problems
Owners filed 390 complaints about the 2014 Cadillac SRX with NHTSA between May 2014 and Sep 2026. The most-cited component is exterior lighting (266).
Complaints
390
Filed with NHTSA
Crashes
16
Reported by owners
Fires
2
Reported by owners
Injuries
7
People reported injured
Deaths
0
Reported to NHTSA
Complaints by component
One complaint can cite several components
- Exterior lighting266
- Electrical system39
- Visibility/wiper25
- Power train21
- Suspension19
- Service brakes10
- Vehicle speed control7
- Steering5
- Seats5
- Engine5
- Structure5
- Air bags4
- Wheels4
- Visibility2
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.
Data from NHTSA Complaints API · synced Nov 8, 2026NHTSA vehicle page
When complaints were filed
Does it get worse with age? Complaints per calendar year filed
5
8
6
15
60
84
64
61
31
20
13
10
13
View as table
| Model year | Complaints filed per calendar year |
|---|---|
| 2014 | 5 |
| 2015 | 8 |
| 2016 | 6 |
| 2017 | 15 |
| 2018 | 60 |
| 2019 | 84 |
| 2020 | 64 |
| 2021 | 61 |
| 2022 | 31 |
| 2023 | 20 |
| 2024 | 13 |
| 2025 | 10 |
| 2026 | 13 |
Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.
Top problems in owners’ words
Verbatim from NHTSA complaints, newest first
Exterior lighting
266 reports8 crashes
“I have a 2014 Cadillac SRX that has a hazardous headlights issue. At night there is no visibility for other drivers to see me. I’m not the only SRX customer either this issue. Please let me what is going on, Cadillac, GM, need to be responsible for replacing this issue”
Electrical system
39 reports1 crash1 fire
“The contact owns a 2014 Cadillac SRX. The contact stated that while the vehicle was parked, the headlight wiring harness for the low beam headlights produced a burning odor. The contact believed that the burning odor was coming from loose terminal connections, which caused the terminals to overheat and melt. The headlights were inoperable. The dealer was notified of the failure, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 73,000.”
Visibility/wiper
25 reports
“Low beam lights are extremely dim pretty sure it’s caused by the projector screen infront on the bulbs not allowing enough light to come thru. Can not see the road infront of you or around the side or your car when needing to make a turn, extremely dangerous”
Power train
21 reports2 crashes
“I have taken my car to 3 different dealerships. Plus a transmission shop due to the vehicle do a jerk after it get hot sometimes. I was told the codes that were given to me that I needed a new transmission. I took it the vehicle to a GMC dealership first and was told my car was Cadilliac made and to take it to Cadillac dealership. So I drove 45 minutes to the dealership and paid another diagnostic fee and told it was old codes and they cleared those out . I came back two weeks later with this same issue. Since no one can tell me the issues with my vehicle I'm very concern about this jerk that the car does. it feels like when I go to stop the back of the car still wants to keep going. And each dealership states there's nothing wrong with my brakes or rotors. Please help me.”
Suspension
19 reports4 crashes2 related recalls
“The contact owns a 2014 Cadillac SRX. The vehicle had previously been serviced at the dealer under NHTSA Campaign Number: 21V473000 (Suspension) however, there was an abnormal sound coming from the vehicle after the recall repair was performed. The vehicle was taken back to the dealer and diagnosed with strut failure. The vehicle was then taken to an independent mechanic who diagnosed that the front sway bar was loose. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.”
Service brakes
10 reports3 crashes
“ABS module is bad, no ABS braking. Brake light on and ABS light on. Module is no longer produced or available. With this said, I am not going to be able to pass inspection in my state therefore leaving my perfectly good car to sit. As is, I am afraid to drive it due to this braking issue especially in rain.”
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 8, 2026
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.