2023 Chevrolet Equinox problems

“Fuel pump was recalled from what I was told. I got it towed into the shop because it stopped in the middle of me driving down the road with my children, from the doctor, July 2026, they then said it was fixed. September 2026, I was going to pick up my son from work and it stopped again, with my children in the car, again, this time on the expressway in the middle of rush hour traffic. I got it towed to the same shop (dealership) for the same problem and now they're trying to charge me for a repair that wasn't fixed in the first place.”

“Vehicle Safety Complaint — 2023 Chevrolet Equinox LT I am reporting a potentially dangerous safety defect involving my 2023 Chevrolet Equinox LT equipped with the 1.5-liter turbocharged engine. While operating my vehicle on a public roadway, it suddenly lost power and stopped functioning without advance warning, creating a dangerous situation for myself and other motorists. The vehicle had to be towed to an authorized Chevrolet dealership. I received no prior recall notification, and my VIN did not indicate an applicable recall. The dealership informed me that the fuel pump recall applied only to 2.5-liter engines. I am concerned because General Motors has published fuel pump control module recall campaign N262558690 and technical service bulletin 24-NA-139, both of which list the 2023 Chevrolet Equinox. The service bulletin specifically describes engine stalling and loss of power. I request that NHTSA investigate whether my vehicle experienced a related defect and whether the affected vehicle population should be reviewed. I can provide the dealership’s diagnostic findings, repair records, towing documentation and any additional information requested. Also…”

“Entering a freeway off-ramp at about 65 mph, I depressed the brakes and the brake pedal went to the floor with little resistance. Two error messages were displayed on the dashboard: "Brake System Failure - 62 MPH Top Speed" and "Service ESC". The following dashboard lights came on: Check Engine, Brake, ESC, ABS. I held the brake pedal to the floor and coasted to a complete stop at the intersection, then proceeded slowly into a nearby parking lot and stopped. Braking effort did not become difficult, rather it was reduced to a small fraction of normal braking power. An online search indicated that disconnecting/reconnecting the negative battery terminal might resolve the problem, and it did, allowing me to carefully drive home with full braking. The local Chevrolet dealer replaced the brake system control module based on GM document 5081450.”

“The ongoing issues with my 2023 Chevrolet Equinox, VIN [XXX], which I have brought to your dealership multiple times for the same unresolved problem. I was told three separate times that the engine light was fixed. I checked the vehicle today, and the engine light is still on. I was misled three times. Since purchasing this vehicle, I have not been able to drive it. Instead, I have spent the last four weeks repeatedly picking up and dropping off the car at your dealership. The vehicle has spent more time in your service department than with me. This has caused significant loss of time, money, and peace of mind. You have wasted my time, energy, and resources, and your team has already put 95 miles on my vehicle.”

“**NHTSA Complaint Summary: 2023 Chevrolet Equinox Warranty & Safety Failure** * **First Stall & Initial Negligence:** After a factory engine replacement, the vehicle suffered a fuel system failure. Castle Rock Chevrolet falsely claimed it was repaired, leading to a catastrophic stall on a high-speed highway with raw gasoline and burning plastic odors. * **Second Stall & False Diagnosis:** Following a tow, the dealership cleared the car, claiming "no errors". Within 24 hours, it stalled again in live traffic. Castle Rock then refused emergency warranty service and hung up on you. * **Critical Safety Hazard:** The vehicle experiences a severe electrical voltage drop (triggering **"Engine Power Is Reduced"** and **"Battery Saver Active"** warnings). This causes a sudden, dangerous **loss of Electric Power Steering (steering locks up)** and **fuel injection failure** while driving in traffic, creating an extreme crash risk. This recurring hazard stems from improperly reassembled or melted wiring harnesses following dealership repairs.”

“My 2023 Equinox RS losses power during quick acceleration for lane changes or passing. It will also lose power during some turns at normal speed. It will also accelerate and deaccelerate at a low speed making it feel like the gears are slipping. Auto stop on occasion will be a hard take off requiring a firm foot on the brake. At time it will also shift hard into 1st gear. My car has been in the dealership three times for this issue and the last time the tech said there was a recall for the issue and performed some reset and gave me the car back. Other than that they said there is nothing they can do about it. This issue presents a major safety issue especially when it losses power during a lane change or passing someone. I can't anticipate when the power will come back and by that time the traffic has now caught up to me. This problem started probably 6-8 months after I purchased the car new from the dealership.”