Problems · NHTSA complaints

2002 Chevrolet Impala problems

Owners filed 808 complaints about the 2002 Chevrolet Impala with NHTSA between Oct 2001 and May 2026. The most-cited component is electrical system (309).

Complaints
808
Filed with NHTSA
Crashes
39
Reported by owners
Fires
32
Reported by owners
Injuries
36
People reported injured
Deaths
0
Reported to NHTSA
01 —By component

Complaints by component

One complaint can cite several components
  1. Electrical system309
  2. Exterior lighting125
  3. Engine and engine cooling107
  4. Engine75
  5. Service brakes, hydraulic64
  6. Steering59
  7. Air bags49
  8. Power train38
  9. Visibility31
  10. Equipment26
  11. Fuel system, gasoline18
  12. Electronic stability control (esc)17
  13. Vehicle speed control16
  14. Fuel/propulsion system14

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.

Data from NHTSA Complaints API · synced Nov 10, 2026NHTSA vehicle page
02 —Trend

When complaints were filed

Does it get worse with age? Complaints per calendar year filed
View as table
Model yearComplaints filed per calendar year
20012
200244
200348
200437
200565
200663
200757
200875
200980
201059
201137
201225
201318
201479
201535
201648
201710
20187
20196
20205
20211
20221
20230
20242
20252
20262

Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.

03 —Owner reports

Top problems in owners’ words

Verbatim from NHTSA complaints, newest first

Electrical system

309 reports8 crashes7 fires1 related recall
“Fuel system or backfire is what I believe happened to it. The vehicle is available for inspection upon request. My safety was severely put at risk because the car exploded and caught fire while I was inside the car and fire came through the dash and air conditioner slots, anything could of happened whether shrapnel or burn. this also put others at risk if my spouse was in the car with me or the apartment complex I live in could have caught fire and endangered multiple people. No the issue has not been seen or confirmed by a dealer or service center. Yes the vehicle has been inspected by state fire marshal. No there was no warning lights or problems at all. We drove the car the night before, everything was normal and nothing was showing on the dash and the next day I jumped in, put my seat belt on and started the car to make sure it was running good and it exploded and caught flames.”
Owner complaint to NHTSAFiled Jan 3, 2026Electrical system, Engine, Fuel/propulsion systemFire reportedODI 11708557

Exterior lighting

125 reports2 crashes
“HIGH BEAM SWITCH HAS BEEN BROKEN, VERY COMMON PROBLEM WHEN GOOGLE SEARCHING. NO ONE FIXES IT AS IT IS PROHIBITIVELY EXPENSIVE. CANNOT USE HIGH BEAMS AND MANY PEOPLE ADJUST THE LOW BEAMS HIGHER AS A SOLUTION, WHICH IS BAD FOR EVERYONE. SHOULD BE A RECALL?”
Owner complaint to NHTSAFiled Jul 18, 2020Exterior lightingODI 11340188

Engine and engine cooling

107 reports5 fires2 related recalls
“TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE MAP SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 350,000. THE VIN WAS NOT AVAILABLE. UPDATED 08/02/16*LJ THE CONSUMER STATED THE TURN SIGNAL, AC, DAYTIME RUNNING LIGHTS, INTERIOR LIGHTS AND SECURITY SYSTEM WORKED INTERMITTENTLY. UPDATED 08/08/16.*JB”
Owner complaint to NHTSAFiled Jun 9, 2016Engine and engine cooling, Electrical systemODI 10873480

Engine

75 reports20 fires
“My vehicle caught on fire after I returned from it getting serviced by Pepboys in Phenix City Alabama. My car was only getting serviced for the A/C and once I returned home, my car caught on fire in our drive port.”
Owner complaint to NHTSAFiled May 25, 2021Electrical system, Engine, Fuel/propulsion systemFire reportedODI 11418512

Service brakes, hydraulic

64 reports4 crashes
“THE TRACTION CONTROL AND THE ABS LIGHT ILLUMINATED INTERMITTENTLY. THE CAR WAS TAKEN TO A LOCAL MECHANIC WHERE THE ABS HUB ASSEMBLY WAS REPLACED, BUT THE FAILURE HAS REAPPEARED. THE TRACTION CONTROL AND THE ABS WARNING LIGHTS CONTINUED TO ILLUMINATE INTERMITTENTLY. THEY STAY ON UNTIL THE MOTOR IS TURNED OFF THEN RESTARTED. THE FAILURE MILEAGE WAS ABOUT 85,000 AND THE CURRENT MILEAGE IS 87000. *TT”
Owner complaint to NHTSAFiled Jan 29, 2012Service brakes, hydraulicODI 10445737

Steering

59 reports3 crashes2 related recalls
“TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING OIL, FUEL, AND POWER STEERING FLUID. IN ADDITION, THE VEHICLE FAILED TO START AND THE ENGINE, TRACTION CONTROL, AND POWER STEERING WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V400000 (ELECTRICAL SYSTEM) AND 15V701000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 118,000.”
Owner complaint to NHTSAFiled Feb 1, 2019Steering, Electrical system, EngineODI 11173601
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 10, 2026

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.