326 owner complaints to NHTSA about the 2004 Jeep Grand Cherokee cite air bags, 25% of all 1,295 complaints for this model year. NHTSA also lists 3 recalls on this component.
“Driving normally on the highway came to an exit slowed down my passenger air bag went off and 10-15 seconds later the driver one. I was able to be aware the driver might go off so I pushed my seat back and immediately after it went off. White smoke from the airbags engulfed the cabin I stepped out on the side of the highway and waited for the white smoke to dissipate”
Owner complaint to NHTSA·Filed Sep 20, 2026·Air bagsODI 11765667
“I scheduled a recall appointment for my Jeep Grand Cherokee. The dealer confirmed that the appointment was scheduled and that the necessary recall part had been ordered. However, when I arrived, my vehicle was parked and no work was started. I was not given an estimated repair time, and after waiting for 3 hours, no progress had been made. This recall is mandatory, and the dealer failed to complete it. I am reporting this as a safety issue and request that the matter be investigated.”
“On 10/21/21 myself and my child (rear passenger in booster safety seat) were in a solo vehicle accident that resulted in our vehicle hitting an embankment before rolling 3x landing on the wheels again in the right position on the same side of vehicle we originally had impact. We were less than 1 mile from our home, headed to school, there was no unsafe conditions, and I don't have any memory of the morning or accident due to severe injury and brain injury, but there's no reason or logical reason for me to be driving in the manner or at the speeds that I was. I passed a car in front of me on a very rural road right as we came upon the almost figure 8 curves on a road I drive everyday. The people I passed and many witnesses including my small child stated that I was gaining more speed as we came to the sharp curves, I crashed at approximately 65-70mph on a 30mph road, there were no brake marks or any sign of an attempt to slow down on my part, but I have too wonder because I am not sure anything that would have made me want to drive that recklessly, especially when I had my child in the vehicle. My child was asked what was happening before we wrecked and she said…”
Owner complaint to NHTSA·Filed Dec 5, 2021·Air bags, Structure, Vehicle speed controlCrash reportedODI 11442710
“I WAS DRIVING ON THE HIGHWAY AND HIT ANOTHER CAR THAT WAS STATIONARY ON THE SIDE OF THE ROAD. I HAD IMPACT ON THE RIGHT FRONT PASSENGER SIDE OF MY TRUCK, FLIPPING THEIR CAR AS WELL AS MY TRUCK. MY AIRBAGS DID NOT DEPLOY. I HAD NO INDICATION LIGHTS ON MY DASH AND HAD NO KNOWN ELECTRICAL ISSUES. LUCKY THE CAR I HIT WAS UNOCCUPIED AND I RECIEVED A FEW MINOR INJURIES.”
“TL* THE CONTACT OWNED A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED THE VEHICLE INDEPENDENTLY DRIFTED INTO THE RIGHT LANE AND THE CONTACT CORRECT THE VEHICLE DRIVING BACK INTO THE LEFT LANE. THE VEHICLE THEN STARTED TO SWAY IN AND SPUN OUT OF CONTROL COLLIDING WITH THE GUARDRAIL. THE CONTACT STATED THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS TRANSPORTED TO THE HOSPITAL BY AMBULANCE AS SHE SUSTAINED WHIPLASH AND BRUISING. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT AND DEEMED A TOTAL LOSS. THE FAILURE MILEAGE WAS UNKNOWN. THE MANUFACTURER NOR LOCAL DEALER WAS NOT NOTIFIED OF THE FAILURE. *DT*JB*DT*JB”
Owner complaint to NHTSA·Filed Feb 18, 2020·Air bagsCrash reportedODI 11309938
“TAKATA RECALL. CLOCK WILL NOT GO OFF AT ANYTIME, SO BATTERY GOES DOWN OVERNIGHT ALL THE TIME. BRAKE AND ABS LIGHTS STAYS ON WHILE DRIVING. IGNITION KEY DOESN'T MATCH DOOR NOR HATCH LOCKS. THE EXHAUST SYSTEM HAS VIBRATION AT TIMES WHEN IN MOTION. WHEN TEST DRIVING THIS VEHICLE I JUST ASSUMED THE VEHICLE HAD BEEN SITTING WITH AN OLDER BATTERY WAS WHY IT NEEDED TO BE JUMPED. THEN AFTER I GOT IT HOME AND IT SAT OVERNIGHT AND I HAD THE SAME PROBLEM; I THOUGHT I'D LEFT SOMETHING TURNED ON. THEN I DISCOVERED THAT THE CLOCK WILL NOT GO OFF. I PURCHASED THIS VEHICLE ON 5/17/2019 AS IS.”
Owner complaint to NHTSA·Filed Jun 28, 2019·Electrical system, Air bags, Unknown or otherODI 11228263
Showing 6 of 326 reports. Read every report on NHTSA.gov.
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 6, 2026NHTSA vehicle page
Chrysler (FCA US LLC) is recalling certain model year 2003 Jeep Liberty vehicles manufactured March 29, 2003, to July 3, 2003, and 2004 Jeep Grand Cherokee vehicles manufactured May 27, 2003, to May 20, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.