Problems · by component

2004 Jeep Grand Cherokee seats problems

149 owner complaints to NHTSA about the 2004 Jeep Grand Cherokee cite seats, 12% of all 1,295 complaints for this model year. NHTSA also lists 2 recalls on this component.

Complaints
149
12% of all complaints
Crashes
2
Reported by owners
Fires
13
Reported by owners
Injuries
11
Reported by owners
01 —Owner reports

What owners say about the seats

Verbatim from NHTSA complaints, newest first
“FRONT SEAT FRAME BROKEN.. CAUSING SEAT TO MOVE FROM TRACK MOUNTING THAT IS BOLTED TO FLOOR CAUSING DRIVER TO BE ABLE TO LOSE CONTROL OF VEHICLE AND IN CAUSE OF ACCIDENT CAUSING SERIOUS INJURY AND OR DEATH.”
Owner complaint to NHTSAFiled Dec 16, 2019SeatsODI 11289297
“THE DRIVER SEAT WOBBLES AND SHIFTS WITHIN THE SEAT ITSELF NOT THE BOLTS THAT HOLD THE SEAT BRACKET DOWN. I BELIEVE IT IS THE INSIDE BASE OF THE SEAT. I FEAR THAT IF AN ACCIDENT WERE TO OCCUR IF THE SEAT WILL STAY MOUNTED TO THE VEHICLE.”
Owner complaint to NHTSAFiled Jul 4, 2019SeatsODI 11229437
“THE DRIVERS SEAT MOUNTING BRACKET (FRONT, LEFT) HAS BROKEN DURING NORMAL USE 8 TIMES.THE PART WAS WELDED BACK TOGETHER EACH TIME SO FAR. TODAY, 3 OR THE 4 MOUNTING BRACKETS BROKE AT ONCE WHILE I WAS GETTING INTO THE VEHICLE, THE 2 REAR BRACKETS AND THE SAME FRONT BRACKET THAT TYPICALLY SNAPS. THIS TIME I WASN'T DRIVING, BUT A FEW OF THE OTHER BREAKS OCCURRED WHILE ON THE HIGHWAY, OR DURING NORMAL ACCELERATION FROM A STOPLIGHT. ONE BREAK ALSO OCCURRED DURING A LEFT TURN ON A CITY STREET AND I NEARLY LOST CONTROL WHEN THE SEAT LEANED TO THE SIDE. THE FIRST BREAK HAPPENED IN 2009 WITH AROUND 45,000 MILES ON THE VEHICLE, AND THEY HAVE HAPPENED ON A REGULAR BASIS SINCE THEN.”
Owner complaint to NHTSAFiled Jun 21, 2019SeatsODI 11221615
“THE WELDS ON THE DRIVER'S SEAT HAVE BROKEN CAUSING YOU TO MOVE UPON TURNING THE JEEP OR ROCKING BACK AND FORTH, I'VE HAD AN 01 JEEP GRAND CHEROKEE WITH THE SAME ISSUES”
Owner complaint to NHTSAFiled May 23, 2019SeatsODI 11209491
“SEAT HEATER WIRING INSIDE BOTH FRONT SEATS CRACKED AT SEAT HEATER ELEMENTS CAUSING ELECTRICAL RESISTANCE AND MELTING OF SEAT CUSHION MATERIAL SURROUNDING WIRING. THIS DEFECT WAS PREVIOUSLY ADDRESSED VIA SAFETY RECALL 09V11700 IN 2009. CHRYSLER CLAIMED MY VEHICLE HAD RECEIVED THE SAFETY RECALL, AND THE PARTS ARE ONLY WARRANTED FOR 2 YEARS. IF THIS IS TRUE, THE NEW PARTS HAVE THE SAME FIRE HAZARD AS THE OLD PARTS.”
Owner complaint to NHTSAFiled Dec 3, 2018Electrical system, SeatsFire reportedODI 11155618
“FRONT DRIVER SEAT MOUNTING BRACKET/TRACK BREAK COMPLAINT: VEHICLE WAS STATIONARY AND IN PARKED IN A PARKING LOT OF MY WORK. I WAS JUST GETTING INTO THE VEHICLE WHEN THE FRONT LEFT DRIVER SEAT BRACKET BROKE CAUSING THE SEAT TO IMMEDIATELY START ROCKING SIDE TO SIDE AND TOWARDS THE BACK. UPON INSPECTION THE BRACKET ITSELF FAILED AT A DESIGNED BEND IN THE BRACKET JUST BEFORE THE BRACKET ATTACHES TO THE SEAT POWER SLIDING BRACKET. MATERIAL APPEARS TO BE MADE OF 1/8" METAL PROBLEM: AFTER TIME THE BRACKET HOLDING THE DRIVER/PASSENGER SIDE FRONT SEATS TO THE FRAME OF THE VEHICLE BEGINS TO CRACK AND BREAK LEAVING THE SEAT TO ROCK AND MOVE AS THE VEHICLE IS DRIVEN. THIS WILL LEAD TO THE SEAT POSSIBLY BECOMING DISCONNECTED FROM THE VEHICLE FRAME IN THE EVENT OF A CRASH. FILE LABELED: LEFT BRKT-DRIVER SEAT - BROKEN - IS OF THE BROKEN BRACKET.THIS PART IS ON DRIVER SIDE TOWARDS THE DOOR. FILE LABELED: RIGHT BRKT-DRIVER SEAT - NRML - IS OF THE OPPOSITE BRACKET.THIS PART IS ON DRIVER SIDE TOWARDS THE PASSENGER SEAT.”
Owner complaint to NHTSAFiled Nov 14, 2018SeatsODI 11151412

Showing 6 of 149 reports. Read every report on NHTSA.gov.

Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 6, 2026NHTSA vehicle page
02 —Related recalls

2 recalls on this component

Seats: seat heater

Free remedy

CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.

SeatsReported Apr 9, 2009NHTSA 09V117000

Seats: seat heater

Free remedy

ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.

SeatsReported Jun 7, 2006NHTSA 06V197000
Data from NHTSA Recalls API · synced Nov 6, 2026

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.