NHTSA lists 8 safety recalls and 7 owner complaints for the 2020 Mercedes-Benz Metris. Most complaints involve wheels (2) and steering (2). The EPA rates it 21–22 mpg combined.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 and 2022-2023 Mercedes-Benz Metris right-hand-drive vehicles. Water may accumulate on the air bag control unit, which can cause the air bags not to deploy as intended.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020-2023 Mercedes-Benz Metris vehicles. The electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.
“(FROM FACTORY)CONTINENTAL VANCO 4 SEASON 225 17 101H TIRES PREMATURE EXCESSIVE WEAR @ 12,000 miles. TIRES WERE ALWAYS INFLATED TO RECOMMENDED PSI WITH NO TPMS WARNING LAMPS TIRES ARE NOW UNSAFE TO DRIVE ON AND COULD CAUSE A BLOWOUT, CRASH, INJURY OR DEATH. MB IS NOT OWNING UP TO THE WRONG TIRE SIZE AND RATING ON THESE VANS AND BEING UNDER RATED FROM WHAT WHAT IT SHOULD BE . CURRENT MBUSA RECOMMENDED TIRE is 235/55/R17 with 103H LOAD RATING. SEEMS THAT THE TIRES THAT CAME WITH THE VAN ARE THE INCORRECT TIRE SIZE AND LOAD RATING WHICH PUT DRIVER AT RISK FOR RAPID ONSET TIRE WEAR AND DAMAGE RISKING IN BLOWOUT OR ACCIDENT.”
“Power steering malfunction caused by computer glitch when we had a bump. SeeNHTSA recall #17V-595 for earlier manufactured Metris.Yes- available for inspection. Yes, loss of power steering endangered us an anything in our path as we attempted to steer the van without powered steering I don’t know if it can be confirmed by a independent service center, but there is a history of this with other owners and I assumed it can. It has been inspected by a Merecedes service center, see the enclosed repair estimate. No warning ,a bell dinged a red service message came on when we hit the bump.”
“After one year of ownership, purchased used from dealer with 40 miles) I have to replace control unit due to the location of the unit in the car developing mold from condensation. Is a common problem, is widely discussed on the internet, and MBZ does not cover under warranty. The repair is to replace the unit ($2,700 in labor/parts) and place a plastic bag over the new unit.”
Towing, payload and dimensions aren’t in the EPA or NHTSA data, so we don’t list them.
| Version | City | Hwy | Comb. | Fuel / yr | CO₂ g/mi |
|---|---|---|---|---|---|
| Metris (Cargo Van) Auto 7-spd, 4 cyl, 2.0 L, Turbo, SIDI; Stop-Start · Rear-Wheel Drive | 21 | 24 | 22 | $3,400 | 398 |
| Metris (Cargo Van) Auto 7-spd, 4 cyl, 2.0 L, Turbo, SIDI · Rear-Wheel Drive | 20 | 24 | 22 | $3,400 | 409 |
| Metris (Cargo Van, LWB) Auto 7-spd, 4 cyl, 2.0 L, Turbo, SIDI; Stop-Start · Rear-Wheel Drive | 21 | 24 | 22 | $3,400 | 395 |
| Metris (Cargo Van, LWB) Auto 7-spd, 4 cyl, 2.0 L, Turbo, SIDI · Rear-Wheel Drive | 20 | 24 | 22 | $3,400 | 405 |
| Metris (Passenger Van) Auto 7-spd, 4 cyl, 2.0 L, Turbo, SIDI; Stop-Start · Rear-Wheel Drive | 20 | 24 | 21 | $3,600 | 413 |
| Metris (Passenger Van) Auto 7-spd, 4 cyl, 2.0 L, Turbo, SIDI · Rear-Wheel Drive | 19 | 23 | 21 | $3,600 | 427 |
| Item | Miles | Time | Note |
|---|---|---|---|
| Engine oil & filter | 5,000–10,000 mi | 6–12 months | Follow the oil-life monitor if fitted |
| Tire rotation | 5,000–7,500 mi | Every oil change | Check pressure monthly |
| Engine air filter | 15,000–30,000 mi | 1–2 years | Sooner in dusty areas |
| Cabin air filter | 15,000–25,000 mi | 1–2 years | |
| Brake fluid | — | 2–3 years | Absorbs moisture over time |
| Coolant | 60,000–100,000 mi | 5–10 years | Long-life coolants last longer |
| Spark plugs | 60,000–100,000 mi | — | Iridium/platinum plugs at the long end |
| 12V battery | — | 3–5 years | Heat shortens battery life |
8 safety recalls as of Nov 13, 2026, according to NHTSA. Recall repairs are free at a dealer. Check your VIN to see whether your car is included and whether the repair was done.
Owners filed 7 complaints with NHTSA. The most-cited components are wheels (2), steering (2), electrical system (2). Complaints are unverified owner reports and aren't adjusted for how many cars were sold.
The EPA rates the 2020 Mercedes-Benz Metris at 21–22 mpg combined, depending on engine and drivetrain (6 versions rated).