Problems · NHTSA complaints

2002 Toyota Avalon problems

Owners filed 142 complaints about the 2002 Toyota Avalon with NHTSA between Jan 2002 and Feb 2025. The most-cited component is air bags (36).

Complaints
142
Filed with NHTSA
Crashes
35
Reported by owners
Fires
2
Reported by owners
Injuries
18
People reported injured
Deaths
0
Reported to NHTSA
01 —By component

Complaints by component

One complaint can cite several components
  1. Air bags36
  2. Vehicle speed control25
  3. Steering19
  4. Service brakes, hydraulic12
  5. Tires9
  6. Power train8
  7. Engine and engine cooling8
  8. Electrical system7
  9. Visibility6
  10. Suspension6
  11. Service brakes5
  12. Latches/locks/linkages5
  13. Seat belts4
  14. Structure3

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.

Data from NHTSA Complaints API · synced Nov 9, 2026NHTSA vehicle page
02 —Trend

When complaints were filed

Does it get worse with age? Complaints per calendar year filed
View as table
Model yearComplaints filed per calendar year
200210
200314
200411
200516
20061
20077
20086
20096
201028
20114
20121
20134
20147
201510
20163
20175
20182
20192
20202
20211
20220
20231
20240
20251

Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.

03 —Owner reports

Top problems in owners’ words

Verbatim from NHTSA complaints, newest first

Air bags

36 reports12 crashes
“Airbag is pushing out of the passenger side dashboard and also on drivers side wheel. There is now a quarter inch gap where we can see behind it on the passenger side. There were VERY loud popping noises. There is a recall for this exact car model but for the following year, 2003-2005 (4?) but not for 2002. The 2002 model is affected and should be recalled for the same issue before it kills someone. Also the shifter will not not go into drive without first pushing it forward and backwards several times to engage and the green D light on the dashboard will not show up.”
Owner complaint to NHTSAFiled Feb 10, 2025Power train, Air bagsODI 11641801

Vehicle speed control

25 reports16 crashes
“I WAS DRIVING ON A HIGHWAY WHEN THE CAR ACCELERATED BY ITSELF, BRAKES DID NOT WORK. THE CAR PUT ITSELF IN THE MIDDLE OF TWO LANES, THEN ACCELERATED TURN HALF ,I THINK, CRASHED (THE FRONT OF THE CAR)WITH A SMALL HILL SOME HOW DID NOT STOP AND ENDED UP SOMEHOW TURNING BACK AND CRASHED AGAIN THIS TIME THE BACK OF THE CAR CRASHED AGAINST THE HILL AND STOPPED. THE CAR SUFFERED SEVERAL BREAKS IN AND A TRANSMISION REPAIR. THIS IS MY THIRD TOYOTA. IT WAS PERFECT BEFORE THE INCIDENT. IT WAS VERY SCARY. JUST A FEW MIN BEFORE THE CRASH I WAS PASSING A TOLL AT ABOUT 28 MPH. AFTER PASSING THE TOOL I WAS FASTER THAN THAT BUT I DO NOT LIKE TO SPEED.”
Owner complaint to NHTSAFiled Mar 26, 2019Vehicle speed control, Service brakes, Fuel/propulsion systemCrash reportedODI 11191620

Steering

19 reports3 crashes1 related recall
“WHEN TURNING STEERING WHEEL HARD TO TURN LIKE IT GET STUCK CAN TURN THE STEERING WHEEL.I WAS DRIVING A CITY STREET WHEN I NOTICE A FEW DAYS AGO. JUST SEEING THE RECALL NOTICE.HOW LONG DOES THE CONSUMER HAVE TO GET ASSISTANCE WITH RECALL.”
Owner complaint to NHTSAFiled Aug 19, 2017SteeringODI 11016379

Service brakes, hydraulic

12 reports
“CAR HAD BEEN PARKED IN GARAGE FOR 2 DAYS. DROVE VEHICLE ABOUT 1/4 MILE AND STOPPED FOR STOP LIGHT. WHEN ENTERING INTERSECTION, HEARD A LOUD CLUNK. CAR WAS VERY SLUGGISH AND NOTICED SMOKE THROUGH REAR WINDOW. STOPPED AND FOUND BRAKES LOCKED AND ABS/VSC INDICATORS ON DASH LIT. HAD CAR TOWED TO TOYOTA DEALER WHO FOUND "MASTER CYLINDER SEIZED CODE C1246 PRESSURE SENSOR MALFUNCTION". THEY REPLACED MASTER BRAKE CYLINDER. TOLD THEM I WANTED PART BACK BUT THEY SAID TOYOTA HAD PRIORITY OVER PART AND KEPT IT. VEHICLE HAD 65,614 MILES ON IT AT TIME OF INCIDENT. ALSO, BRAKE SYSTEM FLUSH HAD BEEN PERFORMED BY TOYOTA DEALER 4000 MILES AND 4 MONTHS PREVIOUS. *TR”
Owner complaint to NHTSAFiled Jan 3, 2010Service brakes, hydraulicODI 10297868

Tires

9 reports2 crashes
“I'VE HAD MY 2002 TOYOTA AVALON SINCE IT HAD ABOUT 25,500 MILES. IT NOW HAS ABOUT 77500. FROM THE START OF OWNING THE CAR, THE TIRES WERE WORN AS IF THE CAR WAS NOT ALIGNED PROPERLY. WE HAD IT ALIGNED AT A REPUTABLE COMPANY, PURCHASED TOP OF THE LINE MICHELIN TIRES. THEY WORE INCORRECTLY JUST AS THE FIRST ONES ON THE CAR WHEN WE BOUGHT IT IN SPITE OF PROPERTY ROTATING OF THEM, ETC. LAST NOV OR SO, WE REPLACED THE TIRES AGAIN WHICH SHOULD HAVE LASTED MUCH LONGER THAN THEY DID. AGAIN, THE TIRES ARE WEARING IMPROPERLY. WE HAVE HAD THE CAR ALIGNED NO LESS THAN ONCE PER YEAR. ANOTHER ISSUE IS THE STEERING. IF YOU BARELY MOVE THE STEERING WHEEL IT "OVERCORRECTS". I'VE LEARNED TO DRIVE IT CAREFULLY WITH THIS ISSUE, BUT EVERY PERSON WHO HAS DRIVEN IS ASTOUNDED AT THEIR FIRST EXPERIENCE. I'VE SENDING THIS NOW BECAUSE I RECEIVED A RECALL ON THE STEERING COLUMN AND TELEPHONED THE DEALER TO ASK IF THIS IS WHY IT IS RECALLED. HE SAID IT ISN'T. THEREFORE, I THINK SOMEONE SHOULD BE AWARE OF THESE ISSUES WITH THIS VEHICLE. OTHER THAN THESE ITEMS, THE CAR HAS BEEN A GREAT VEHICLE. *TR”
Owner complaint to NHTSAFiled Oct 5, 2010Steering, TiresODI 10359243

Power train

8 reports1 crash
“MY 2002 TOYOTA AVALON WHEN PUT IN REVERSE COULD NOT BE STOPPED AND WENT INTO A PARKED CAR WITH 2 PEOPLE IN IT! THIS ALSO HAPPENED TO MY 1998 TOYOTA AVALON TWICE!! *TR”
Owner complaint to NHTSAFiled Feb 27, 2010Power trainCrash reportedODI 10314815
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 9, 2026

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.