Problems · NHTSA complaints

2020 Ford Fusion Hybrid problems

Owners filed 8 complaints about the 2020 Ford Fusion Hybrid with NHTSA between May 2020 and Mar 2025. The most-cited component is electrical system (4).

Complaints
8
Filed with NHTSA
Crashes
1
Reported by owners
Fires
0
Reported by owners
Injuries
1
People reported injured
Deaths
0
Reported to NHTSA
01 —By component

Complaints by component

One complaint can cite several components
  1. Electrical system4
  2. Forward collision avoidance2
  3. Engine1
  4. Steering1
  5. Air bags1
  6. Seat belts1
  7. Other / unknown2

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.

Data from NHTSA Complaints API · synced Oct 28, 2026NHTSA vehicle page
02 —Trend

When complaints were filed

Does it get worse with age? Complaints per calendar year filed
View as table
Model yearComplaints filed per calendar year
20201
20210
20221
20233
20242
20251

Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.

03 —Owner reports

Top problems in owners’ words

Verbatim from NHTSA complaints, newest first

Electrical system

4 reports
“The contact owns a 2020 Ford Fusion. The contact stated that while driving at various speeds there was a humming sound coming from the front end of the vehicle. The contact stated that intermittently the vehicle hesitated to start. The tire pressure warning light illuminated; however, the tires were new, and the air pressure was correct. The vehicle was taken to the dealer who was unable to diagnose the failure. Approximately three days later, the vehicle began making a clicking and vibrating sound while driving at various speeds. The vehicle was shaking while driving at various speeds. While attempting to pull out of the garage the vehicle began making a clicking sound as if the engine was failing and the vehicle lost motive power. The check engine warning light was illuminated. The contact had the vehicle jumpstarted. The contact stated that the failure occurred once the temperature outside was colder. The vehicle was taken to the dealer who diagnosed that the hybrid system failed, and the contact inquired about trading the vehicle. The dealer inspected the vehicle a second time and determined that there was no failure found. The vehicle had not been…”
Owner complaint to NHTSAFiled Mar 14, 2025Electrical system, EngineODI 11648279

Forward collision avoidance

2 reports
“While driven collision sensor sudenly activated and locked my steeringweel,now vehicle is inoperative due to this issue, dealer is not repairing it while under warranty or not even making a estimate diagnosis.”
Owner complaint to NHTSAFiled Nov 22, 2023Steering, Forward collision avoidanceODI 11556492

Engine

1 report

Steering

1 report

Air bags

1 report1 crash
“I GOT INTO AN ACCIDENT ON THE HIGHWAY, DEAR RAN IN FRONT OF ME, HIT DEER CAR LOST CONTROL AND WENT INTO A DITCH, HITTING A TREE. MY AIR BAG DIDN'T DEPLOY AND MY SEATBELT DIDN'T LOCK UP. AFTER I GOT AN ALERT ON MY PHONE SAYING IT WAS FAULTY. SUFFERING WITH NECK AND BACK INJURIES.*DT*JB *TR”
Owner complaint to NHTSAFiled May 27, 2020Air bags, Seat beltsCrash reportedODI 11326238

Seat belts

1 report1 crash
Data from NHTSA Complaints API (owner reports, unverified) · synced Oct 28, 2026

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.