Problems · NHTSA complaints
2020 Ford Fusion Hybrid problems
Owners filed 8 complaints about the 2020 Ford Fusion Hybrid with NHTSA between May 2020 and Mar 2025. The most-cited component is electrical system (4).
Complaints
8
Filed with NHTSA
Crashes
1
Reported by owners
Fires
0
Reported by owners
Injuries
1
People reported injured
Deaths
0
Reported to NHTSA
Complaints by component
One complaint can cite several components
- Electrical system4
- Forward collision avoidance2
- Engine1
- Steering1
- Air bags1
- Seat belts1
- Other / unknown2
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.
Data from NHTSA Complaints API · synced Oct 28, 2026NHTSA vehicle page
When complaints were filed
Does it get worse with age? Complaints per calendar year filed
1
0
1
3
2
1
View as table
| Model year | Complaints filed per calendar year |
|---|---|
| 2020 | 1 |
| 2021 | 0 |
| 2022 | 1 |
| 2023 | 3 |
| 2024 | 2 |
| 2025 | 1 |
Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.
Top problems in owners’ words
Verbatim from NHTSA complaints, newest first
Electrical system
4 reports
“The contact owns a 2020 Ford Fusion. The contact stated that while driving at various speeds there was a humming sound coming from the front end of the vehicle. The contact stated that intermittently the vehicle hesitated to start. The tire pressure warning light illuminated; however, the tires were new, and the air pressure was correct. The vehicle was taken to the dealer who was unable to diagnose the failure. Approximately three days later, the vehicle began making a clicking and vibrating sound while driving at various speeds. The vehicle was shaking while driving at various speeds. While attempting to pull out of the garage the vehicle began making a clicking sound as if the engine was failing and the vehicle lost motive power. The check engine warning light was illuminated. The contact had the vehicle jumpstarted. The contact stated that the failure occurred once the temperature outside was colder. The vehicle was taken to the dealer who diagnosed that the hybrid system failed, and the contact inquired about trading the vehicle. The dealer inspected the vehicle a second time and determined that there was no failure found. The vehicle had not been…”
Forward collision avoidance
2 reports
“While driven collision sensor sudenly activated and locked my steeringweel,now vehicle is inoperative due to this issue, dealer is not repairing it while under warranty or not even making a estimate diagnosis.”
Engine
1 report
Steering
1 report
Air bags
1 report1 crash
“I GOT INTO AN ACCIDENT ON THE HIGHWAY, DEAR RAN IN FRONT OF ME, HIT DEER CAR LOST CONTROL AND WENT INTO A DITCH, HITTING A TREE. MY AIR BAG DIDN'T DEPLOY AND MY SEATBELT DIDN'T LOCK UP. AFTER I GOT AN ALERT ON MY PHONE SAYING IT WAS FAULTY. SUFFERING WITH NECK AND BACK INJURIES.*DT*JB *TR”
Seat belts
1 report1 crash
Data from NHTSA Complaints API (owner reports, unverified) · synced Oct 28, 2026
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.