Problems · NHTSA complaints

2019 Infiniti QX60 problems

Owners filed 44 complaints about the 2019 Infiniti QX60 with NHTSA between Jun 2019 and Oct 2026. The most-cited component is power train (13).

Complaints
44
Filed with NHTSA
Crashes
2
Reported by owners
Fires
0
Reported by owners
Injuries
2
People reported injured
Deaths
0
Reported to NHTSA
01 —By component

Complaints by component

One complaint can cite several components
  1. Power train13
  2. Engine10
  3. Electrical system10
  4. Back over prevention6
  5. Forward collision avoidance5
  6. Air bags3
  7. Vehicle speed control3
  8. Fuel/propulsion system2
  9. Steering2
  10. Suspension2
  11. Structure2
  12. Visibility/wiper1
  13. Exterior lighting1
  14. Service brakes1

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.

Data from NHTSA Complaints API · synced Nov 11, 2026NHTSA vehicle page
02 —Trend

When complaints were filed

Does it get worse with age? Complaints per calendar year filed
View as table
Model yearComplaints filed per calendar year
20194
20201
20213
20226
20234
20246
20259
202611

Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.

03 —Owner reports

Top problems in owners’ words

Verbatim from NHTSA complaints, newest first

Power train

13 reports
“Check engine light has been coming on and off intermittently for over a year; it has remained on continuously for the past several days. An OBD-II scan on October 30, 2026 at 67,484 miles recorded stored, pending and permanent codes P17F1 (CVT judder, clutch A hydraulic pressure), P0101 and C1130. I have reported CVT judder/shudder under light acceleration to the INFINITI dealer multiple times: September 15, 2025, March 23, 2026, and October 10, 2026. Each time I was told the concern could not be duplicated, and on October 10, 2026 a CVT fluid drain and refill was flagged due by time and mileage on the multipoint inspection and deferred. The judder symptom is now confirmed by a stored P17F1. All of this was reported while the vehicle was under the INFINITI Elite CPO warranty, which expired August 16, 2026 at only 67,500 miles of its 100,000-mile allowance. This is the same INFINITI CVT covered by service bulletin ITB15-012i for judder diagnosis and repair on 2014-2018 QX60 models, and by the $277.7 million CVT class settlement that extended warranty coverage to 96 months on 2015-2018 QX60s; the 2019 model year is excluded from both. Code C1130 (ABS module…”
Owner complaint to NHTSAFiled Oct 31, 2026Power train, EngineODI 11774880

Engine

10 reports
“COMPONENT/SYSTEM FAILURE: Timing chain and timing chain tensioner/guide assembly failure. The timing chain has stretched prematurely, causing the vehicle to fail to start, loss of acceleration response, check engine light illumination, and audible rattling noise from the engine compartment. The failed components are available for inspection upon request at the dealership. SAFETY RISK: The vehicle would not accelerate when the gas pedal was pressed, creating a dangerous situation where the vehicle could not respond to driver input. This poses a serious safety risk in traffic, highway merging, or emergency evasive situations. Additionally, the failure to start leaves occupants stranded without warning. DEALER CONFIRMATION: The problem has been diagnosed and confirmed by an authorized Infiniti dealer. The dealer determined the cause is timing chain stretching and has quoted $6,500 for repair, which includes timing chain, tensioners, and guides replacement. PRIOR WARNINGS: Approximately one week prior to complete failure, the vehicle began exhibiting a rattling noise from the engine. The check engine light illuminated. Shortly after, the vehicle would not start and…”
Owner complaint to NHTSAFiled Feb 18, 2026Vehicle speed control, EngineODI 11718924

Electrical system

10 reports
“Fuel gauge and distance-to-empty (DTE) indication is constantly incorrect: the gauge fluctuates and DTE jumps or shows values inconsistent with the actual fuel level, that seems to have a temporary recovery of somewhat reasonable value when I disconnect the batter for a few mins. Reported to the INFINITI dealer on since 2022 and most recently both Oct 10 and March 23, 2026; where the in-tank electric fuel pump and fuel gauge packing were replaced under warranty, but the fault persisted afterward. Reported again on October 10, 2026 and recorded as not duplicated. The fault remains and leaves the driver without a trustworthy indication of remaining fuel, creating a risk of unexpected fuel exhaustion. This is a documented issue type on these vehicles: INFINITI has issued service bulletins on fuel gauge/DTE indication faults (including ITB22-015 and ITB14-036). The repair was performed during the INFINITI Elite CPO warranty term and never succeeded; the vehicle is currently being diagnosed by the dealer again.”
Owner complaint to NHTSAFiled Oct 31, 2026Electrical system, Fuel/propulsion systemODI 11774884

Back over prevention

6 reports1 crash1 related recall
“The backup camera image intermittently goes blank. The failure occurs randomly; the only way to restore the image is to turn the vehicle off and restart it. When the camera is blank, the driver has no rear-view image when shifting into Reverse, which is a collision risk to pedestrians, including children, behind the vehicle. I reported this condition to the servicing Infiniti dealership multiple times over the years, and at one point the changed the camera, but most recently in 2026 when the vehicle was tested and the failure was documented as "could not replicate," and I was instructed to return if it happened again. The fault continues to occur. The same failure pattern was documented on both March and October 2026 visits. NHTSA Campaign 19V-654 / Infiniti R1911 recalled 2018-2019 QX60 vehicles for rear-view camera image failures. My vehicle's camera blanks completely and intermittently and is repaired only by a full power cycle, a different failure mode on the same safety-critical component. The condition has been reported during the warranty term and was never truly repaired.”
Owner complaint to NHTSAFiled Oct 31, 2026Electrical system, Visibility/wiper, Back over preventionODI 11774889

Forward collision avoidance

5 reports
“FEB (sensors) display on our Infiniti QX 60 dashboard - this occurred within several months when we received the car. The car was inspected by their Infiniti Repair dealer and was told the problem was solved. It was not and the same issue appeared after several miles of driving. Reported to Consumer Affairs at Infiniti and was informed its an Infiniti Dealer issue. Further electronic defects occurred as I was not able to change gear from Park to Drive. Infiniti towed the car to their Dealer and purportedly they corrected. The same issue continued and placed several more calls to Infiniti Consumer affairs. Was told "we are sorry but we cant help you". Eventually brought this issue up to the highest level at Infiniti to [XXX] - head of Nissan North America. No action yet again - and was called by an assistant and thanked me for bringing it to his attention. informed Infiniti via email to [XXX] that it can be catastrophic at Front sensors are defective and do not function. I have video's and written correspondence to Infiniti. I am available for a Zoom call or can be contacted at [XXX]. Respectfully yours, [XXX] Brooklyn, NY”
Owner complaint to NHTSAFiled Sep 28, 2022Electrical system, Vehicle speed control, Forward collision avoidanceODI 11486977

Air bags

3 reports1 crash
“The airbag/crash sensor warning light illuminates intermittently and randomly. The warning appears without any change in seating, road condition, or impact, and clears on its own or after a restart. I have observed this for months and raised it with the servicing Infiniti dealership, where it was documented on 10/31/2026 during the current diagnostic visit; earlier attempts to reproduce it returned "could not replicate." An intermittent airbag warning light means the airbag system's readiness cannot be confirmed: airbags may fail to deploy in a crash or may deploy unexpectedly. The vehicle has also recorded code C1130, an ABS module communication fault, and was included in NHTSA recall 19V-807 for ABS actuator inspection, showing this generation has documented electronic control faults. The intermittent warning has never been diagnosed or repaired, and the warranty term has since ended. The vehicle is currently at the dealership for diagnosis.”
Owner complaint to NHTSAFiled Oct 31, 2026Air bagsODI 11774888
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 11, 2026

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.