Problems · by component

2004 Jeep Grand Cherokee seat belts problems

27 owner complaints to NHTSA about the 2004 Jeep Grand Cherokee cite seat belts, 2% of all 1,295 complaints for this model year.

Complaints
27
2% of all complaints
Crashes
9
Reported by owners
Fires
0
Reported by owners
Injuries
10
Reported by owners
01 —Owner reports

What owners say about the seat belts

Verbatim from NHTSA complaints, newest first
“I scheduled a recall appointment for my Jeep Grand Cherokee. The dealer confirmed that the appointment was scheduled and that the necessary recall part had been ordered. However, when I arrived, my vehicle was parked and no work was started. I was not given an estimated repair time, and after waiting for 3 hours, no progress had been made. This recall is mandatory, and the dealer failed to complete it. I am reporting this as a safety issue and request that the matter be investigated.”
Owner complaint to NHTSAFiled Sep 15, 2025Air bags, Seat beltsODI 11687482
“TL* THE CONTACT OWNED A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING 30 MPH, THE CONTACT CRASHED THE VEHICLE INTO A POLE. HILLSTOP MOTORS IGNORED 2 IMPORTANT SAFETY RECALLS SINCE 8/25/15. CONSUMER PURCHASED DEFECTIVE VEHICLE ON 03/29/18. THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELT FAILED TO RESTRAIN. THERE WERE NO WARNING INDICATORS ILLUMINATED. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE MANUFACTURER AND AN UNKNOWN DEALER WERE NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TOTALED AND TOWED TO A JUNK YARD. THE FAILURE MILEAGE WAS 43,000. *BF CONSUMER STATED SHE SUFFERED PHYSICAL AND PSYCHOLOGICAL INJURIES.*JB”
Owner complaint to NHTSAFiled Apr 29, 2019Air bags, Seat beltsCrash reportedODI 11204503
“TAKATA RECALL - HAD MY 2004 JEEP GRAND CHEROKEE IN FOR THE RECALL IN JANUARY 2018. THEY FIXED AIRBAG RECALL AND PROBLEM SEATBELT LIGHT CONSTANTLY BEING ON EVEN WHEN DRIVER IS CORRECTLY SEATBELTED IN- THE LIGHT STAYS ON. NOW, IT IS AUGUST 27, 2018 AND BOTH AIR BAG LIGHT AND SEAT BELT LIGHT ARE BACK ON. ALSO, THE FUEL TANK SKID PLATE IS COMPLETELY RUSTED THROUGH. THIS LEAVES THE GAS TANK FULLY EXPOSED, LEAVING YOU SUSCEPTIBLE TO ANY NUMBER OF POSSIBLE SCENARIOS WHERE THE FUEL TANK COULD IGNITE, ESPECIALLY IF ONE WAS TO BE REAR ENDED BY ANOTHER VEHICLE. IT IS NOT PROTECTED BY "SOLUTION" TO REPLACE THE TOW BAR PACKAGE. I KNOW SERVERAL OTHER PEOPLE WITH THE SAME VEHICLE AND FUEL TANK SKID PLATE RUSTING THROUGH COMPLETELY. THIS COMBINATION OF THE TAKATA AIRBAGS DEPLOYING UNEXPECTEDLY ALONG WITH THE EXPOSED FUEL TANK, & TRULY ENDANGERS THE LIVES OF THE DRIVER, ALL OCCUPANTS AND POTENTIALLY ANYONE ELSE IN THE VICINITY, IF ONE OR BOTH WE'RE TO EXPLODE. POTENTIALLY CAUSED ME LOSE OF LIFE TO THOSE INVOLVED.”
Owner complaint to NHTSAFiled Aug 27, 2018Air bags, Seat belts, Fuel/propulsion systemODI 11122818
“2004 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR OCCUPANT RESTRAINT CONTROL MODULE RECALL NOTICE. *LD THE CONSUMER REQUESTED INFORMATION CONCERNING A RECALL FOR THE OCCUPANT RESTRAINT CONTROL MODULE. THE CONSUMER RECEIVED 4 RECALL NOTICES AND ATTEMPTED TO HAVE THE VEHICLE REPAIRED AT 3 DIFFERENT DEALERS. UPDATED 09/5/2017*JS”
Owner complaint to NHTSAFiled Sep 5, 2017Seat beltsODI 11004408
“TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. TYLER CHRYSLER, DODGE, JEEP OF MICHIGAN (LOCATED AT 810 SOUTH 11TH ST NILES, MICHIGAN 49120) STATED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT STATED THAT THE AIR BAG INDICATOR ILLUMINATED WITHOUT WARNING. ALSO, OVER THE COURSE OF THREE YEARS, A PERSISTENT CREAKING NOISE WAS HEARD FROM THE AIR BAGS WHILE DRIVING VARIOUS SPEEDS. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.”
Owner complaint to NHTSAFiled Jun 5, 2017Air bags, Seat beltsODI 10993215
“TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE SEAT BELT AND THE AIR BAG WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS) BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE SEAT BELT AND AIR BAG WARNING LIGHTS REMAINED ILLUMINATED AFTER THE RECALL REPAIR. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS THROUGH A PARKING LOT, SHE SWERVED FROM HITTING A DOG AND CRASHED INTO THE CONCERT BOTTOM PORTION OF A LIGHT POST. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO BOTH SHOULDERS, NECK AND BACK AS WELL AS THE FRONT PASSENGER SUSTAINED INJURIES TO HER NECK AND BOTH SHOULDERS WHICH BOTH NEEDED MEDICAL ATTENTION. NO POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 125,000. UPDATED 06/28/17*LJ *CN”
Owner complaint to NHTSAFiled Mar 31, 2017Air bags, Seat beltsCrash reportedODI 10969729

Showing 6 of 27 reports. Read every report on NHTSA.gov.

Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 6, 2026NHTSA vehicle page

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.