Problems · NHTSA complaints

2023 Kia Soul problems

Owners filed 54 complaints about the 2023 Kia Soul with NHTSA between Sep 2022 and Oct 2026. The most-cited component is engine (14).

Complaints
54
Filed with NHTSA
Crashes
6
Reported by owners
Fires
1
Reported by owners
Injuries
15
People reported injured
Deaths
1
Reported to NHTSA
01 —By component

Complaints by component

One complaint can cite several components
  1. Engine14
  2. Electrical system14
  3. Service brakes8
  4. Steering8
  5. Lane departure7
  6. Power train5
  7. Air bags5
  8. Forward collision avoidance5
  9. Exterior lighting4
  10. Vehicle speed control3
  11. Tires1
  12. Back over prevention1
  13. Visibility/wiper1
  14. Fuel/propulsion system1

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.

Data from NHTSA Complaints API · synced Oct 27, 2026NHTSA vehicle page
02 —Trend

When complaints were filed

Does it get worse with age? Complaints per calendar year filed
View as table
Model yearComplaints filed per calendar year
20223
202315
202414
20259
202613

Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.

03 —Owner reports

Top problems in owners’ words

Verbatim from NHTSA complaints, newest first

Engine

14 reports2 crashes1 fire
“While driving the engine started shaking and smoke blew out from the tailpipe and then the vehicle stalled. I brought it in and the same thing happened on the way home from the dealership after it was supposedly fixed.”
Owner complaint to NHTSAFiled Oct 10, 2026EngineODI 11770354

Electrical system

14 reports1 crash1 related recall
“2023 Kia soul purchased brand new. Vehicle does not display speedometer, blinkers don't work, reverse camera doesn't work, nothing displays on dash, continuous alarm sound while vehicle is on. Having no indication of speed traveling or ability to signal turns is a safety concern. failure at approximately 1 year after purchase. Has been in the dealership for repair multiple times without success. Currently been at the dealership for 10 months with no offer of a loaner vehicle and refusal to buy back vehicle or replace vehicle. Dealer is unable to repair and claims it doesn't qualify for lemon law.”
Owner complaint to NHTSAFiled Aug 24, 2026Electrical system, Exterior lighting, Lane departureODI 11759038

Service brakes

8 reports1 crash
“My brakes failed to stop my car I was driving down [XXX]. I went to brake because I was going to slow down cause I was just over the speed limit and my brakes went all the way to the floor and I I could not stop the car with the brakes , so I pulled over to the side and slowly came to a halt. I was so shook up. I do not know if I put it in neutral or put it in a lower gear or if I just coasted to a stop. I ended up hitting a guard rail and that slowed me down, but I still went down the guard rail it basically cut a lot of the right side of my car. See the photos below for damages. I’d been trying to start the car as I would have been able to drive to work. I tried to start the car, but it would not because the gas-pedal went all the way to the floor i found out that there is a break interlock system that prevents it from starting when there is no brakes,then got my cell phone, called the police and had them write out a report. I then called a tow truck and they tow it to caliber collision in [XXX]. They told me they moved it three times but they didn’t tell me how they moved it, but I can’t believe they could’ve started it so they must’ve had it pulled to a…”
Owner complaint to NHTSAFiled Oct 2, 2026Service brakesCrash reportedODI 11768428

Steering

8 reports2 crashes
“Before the accident which my car was totaled, I would take it in with issues. Electrical lights coming on the car would stop .my transmission locking up . I would tell them that there was something wrong with the car . I had videos to show pannel lights coming on at 70 on freeway and car locking up and would just stop . That's what happened to son driving. My car was totaled. Why should I loose and now I don't have a vehicle .”
Owner complaint to NHTSAFiled May 26, 2026Steering, Electrical system, EngineCrash reportedODI 11740264

Lane departure

7 reports1 crash
“The contact owns a 2023 Kia Soul. The contact stated that the battery discharge and Auto START/STOP warning lights were illuminated. The vehicle was included in NHTSA Campaign Number: 23V531000 (Power Train), for which the dealer replaced the electric oil pump controller as the remedy. After the repair, the cruise control was unintendedly activated. The Lane Keep Assist feature was intermittently activated independently. While refueling, the fuel gauge was half full and took approximately 30-40 minutes before quickly displaying a full tank. The dealer was contacted and confirmed that the recall repair was completed; however, the vehicle was not taken back to the dealer to be diagnosed or repaired. The manufacturer was informed of the failure and referred the contact back to the dealer. The failure mileage was approximately 33,000.”
Owner complaint to NHTSAFiled Sep 25, 2025Power train, Vehicle speed control, Lane departureODI 11689643

Power train

5 reports1 crash1 fire1 related recall
“I will be accelerating and the car will on occasion start to sputter like it is going to die and loose power on me. It has done it three different times the last time it through a code on my OBD monitor read it and said P0304 the 4th cylinder is misfiring. I took it in and they couldn't see the code or even the history of there being a code thrown. Please help my ladst car that did this needed to have the engine replaced and is recall was issued after we sold it to a junk yard, and I can't afford that again.”
Owner complaint to NHTSAFiled Sep 19, 2026Power trainODI 11765461
Data from NHTSA Complaints API (owner reports, unverified) · synced Oct 27, 2026

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.