Problems · NHTSA complaints

2024 Kia Soul problems

Owners filed 31 complaints about the 2024 Kia Soul with NHTSA between Jun 2024 and Oct 2026. The most-cited component is electrical system (9).

Complaints
31
Filed with NHTSA
Crashes
0
Reported by owners
Fires
1
Reported by owners
Injuries
0
People reported injured
Deaths
0
Reported to NHTSA
01 —By component

Complaints by component

One complaint can cite several components
  1. Electrical system9
  2. Engine5
  3. Lane departure3
  4. Forward collision avoidance3
  5. Steering2
  6. Service brakes2
  7. Exterior lighting2
  8. Power train2
  9. Back over prevention2
  10. Tires1
  11. Vehicle speed control1
  12. Other / unknown9

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.

Data from NHTSA Complaints API · synced Nov 11, 2026NHTSA vehicle page
02 —Trend

When complaints were filed

Does it get worse with age? Complaints per calendar year filed
View as table
Model yearComplaints filed per calendar year
20248
202512
202611

Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.

03 —Owner reports

Top problems in owners’ words

Verbatim from NHTSA complaints, newest first

Electrical system

9 reports
“The car will not lock via the key fob or automatic door locks. When you turn off the ignition and open the drivers door it chimes and you can not lock the doors. It’s in park, and I turn the steering wheel. I’ve unplugged the negative battery, and had the fuses checked.”
Owner complaint to NHTSAFiled Jul 14, 2026Electrical systemODI 11750389

Engine

5 reports1 fire
“The engine goes from rest to automatic shut down when you accelerate if the Auto rest for the engine at pause is enabled. Completely shutting downs the car when it’s supposed to be accelerating”
Owner complaint to NHTSAFiled Oct 1, 2026Unknown or other, EngineODI 11768299

Lane departure

3 reports
“Intermittent failure of multiple safety‑critical Advanced Driver Assistance Systems (ADAS) while driving. Forward collision avoidance, lane safety, and other driver‑assist features disable simultaneously without warning.”
Owner complaint to NHTSAFiled Apr 27, 2026Lane departure, Forward collision avoidanceODI 11734083

Forward collision avoidance

3 reports
“This 2024 Kia soul, 2 issues 1. the instrument cluster does not show, when turning the vehicle on the instrument cluster is blank, meaning I cannot see the speed limit, how much fuel or use any adaptive features, braking, lane departure, cruise control, etc ****this creates a dangerous situation and I do not believe the car is safe to drive**** I see there is a recall for this issue on 2023 models Kia 23V298000 Kia SC270 2. Intermittent window issues with the automatic windows, when opening from the driver side the windows will not come back up, have to pull over and turn vehicle on and off and /or try to close the windows from each door individually I called to report this to Kia at [XXX] and asked them to repair both and they were not much help, I asked this be reported and am not confident the person will actually do so They did tell me there were issues already noted which I requested be raised to a technical service bulletin or a recall and extend the warranty for all affected vehicles thank you”
Owner complaint to NHTSAFiled Apr 23, 2026Electrical system, Forward collision avoidanceODI 11733186

Steering

2 reports
“My 2024 Kia Soul has experienced three serious steering failures while driving since June 2026. The steering system suddenly malfunctioned, causing the steering wheel to become completely locked and leaving me unable to control the vehicle, putting my safety and the safety of other drivers and pedestrians at serious risk. During the last two incidents, the vehicle became completely undrivable and had to be towed to an authorized Kia dealership. During the most recent incident, dashboard warning lights appeared for approximately three seconds before the steering wheel locked completely. The vehicle has been at the dealership since October 10, 2026. Following the first two incidents, Kia replaced the alternator and addressed an overheating steering column control module. During the third incident, Kia diagnosed a battery issue and replaced the battery. Despite multiple repairs involving different components, the same potentially life-threatening steering failure has continued to recur, raising serious concerns about the vehicle's safety and reliability.”
Owner complaint to NHTSAFiled Oct 27, 2026SteeringODI 11773988

Service brakes

2 reports
“Had to make a panic stop in rain on interstate due to vehicle in front of me using emergency turn around (vehicle was not authorized to use). Brake pedal went down furthur than normal amd abs did not activate. Barely missed having an accident. Exiting 12 miles later brake pedal went to floor. Stopped (had to pump pedal repeatedly to stop as iy was going to floor) & checked brake fluid level. It looked low. Drove carefully home. Upon parking at home, 'Low brake fluid' light came on. Checked fluid in resevoir. Only one third was remaining.”
Owner complaint to NHTSAFiled Jul 9, 2026Service brakesODI 11749384
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 11, 2026

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.