Problems · NHTSA complaints
2025 Kia Soul problems
Owners filed 14 complaints about the 2025 Kia Soul with NHTSA between Jul 2025 and Nov 2026. The most-cited component is exterior lighting (4).
Complaints
14
Filed with NHTSA
Crashes
2
Reported by owners
Fires
0
Reported by owners
Injuries
1
People reported injured
Deaths
0
Reported to NHTSA
Complaints by component
One complaint can cite several components
- Exterior lighting4
- Electrical system2
- Engine2
- Lane departure2
- Forward collision avoidance2
- Service brakes2
- Fuel/propulsion system1
- Power train1
- Back over prevention1
- Air bags1
- Visibility/wiper1
- Suspension1
- Wheels1
- Vehicle speed control1
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.
Data from NHTSA Complaints API · synced Nov 10, 2026NHTSA vehicle page
When complaints were filed
Does it get worse with age? Complaints per calendar year filed
5
9
View as table
| Model year | Complaints filed per calendar year |
|---|---|
| 2025 | 5 |
| 2026 | 9 |
Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.
Top problems in owners’ words
Verbatim from NHTSA complaints, newest first
Exterior lighting
4 reports
“Low beam headlights so dim is impossible to drive at night.”
Electrical system
2 reports
“The 2025 Kia Soul auto engine shutoff feature for gas powered vehicles caused the engine to stall out and the vehicle to stop in an oncoming traffic lane. This occurred right when I was trying to depart from a stop sign at a busy intersection. Fortunately, the oncoming driver was able to narrowly avoid colliding with my vehicle by swerving around it. The oncoming driver was going at a rate of speed that had they chosen to use brakes rather than swerve, it could have been a fatal collision for me in this vehicle. The auto engine shutoff feature for gas engine Kia vehicles is noted by the Kia dealer to be a problem that can sometimes put the car in compromising positions. The feature has been inspected by the dealer, and the feature works as design intended. The only remedy that the Kia dealer service person offered was to tell me to purchase a $100+ bypass wiring harness that will cause the feature to always be turned off. The only acceptable remedy in my opinion would be for Kia to be held financially responsible to permanently disable the auto shutoff feature for my vehicle.”
Engine
2 reports
“I purchased a used 2025 Kia Soul with approximately 12,930 miles on the odometer in July 2026. Prior to Friday, August 1, 2026, I had not experienced any warning lights, warning messages, drivability issues, or other symptoms. The vehicle appeared to operate normally. On August 1, 2026, as I pulled out of the parking lot, the car surged or lurched forward while pushing on the gas. I pulled over, and the engine RPM still would increase on its own while the vehicle was in park, and and while stopped with the brake pedal applied. On one occasion in traffic a week before, the vehicle stalled unexpectedly. At the time I thought I did something wrong and didn't initially think it was a defect. This has created a safety concern because the vehicle appears to accelerate or push forward without me doing anything. The condition raised concerns about maintaining control of the vehicle in traffic and while stopped behind other vehicles. The vehicle was inspected by a Kia dealership. I was informed that a technician performed a road test and was able to reproduce the concern I reported. The dealership initially identified contaminated A/C refrigerant and recommended…”
Lane departure
2 reports
“When pulling out of a parking spot all of collision responses started to flash. This included front collision, side collision and rear collision. The power steering no longer worked. I bought the car new in 11/05/2025. I only have 1,311 miles on the car. I did have an oil change done by the dealer about a week prior and the report showed no problems. I am now very concerned about driving it even after the car would be repaired. I will say that KIA America arranged for the tow back to the dealership and I was given a loaner car to use. I honestly feel this is a safety hazard. Regards, [XXX] [XXX] [XXX]”
Forward collision avoidance
2 reports1 crash
“Hit a deer. Airbag did not deploy or emergency braking system didn't come on. Police took pictures of car. The car is at the repair shop now. Insurance company hasn't stated if it will be totaled. There were no other problems prior to incident.”
Service brakes
2 reports1 crash
“I am submitting this complaint to report serious concerns regarding the quality, safety, and reliability of my new Kia Soul, as well as the financial burden caused by defects that should not occur on a vehicle with such low mileage. At approximately **8,500 miles**, one of the original tires failed prematurely. I was forced to purchase a used tire to keep the vehicle safely drivable. I had the front alignment inspected, and I was informed that it was within normal specifications, yet the tire issue persisted. Now at **10,000 miles**, I am still experiencing abnormal tire wear. Additionally, at **10,000 miles**, the vehicle began making **grinding noises when applying the brakes**, which is extremely concerning for a car that is still essentially new. These issues raise questions about the vehicle’s manufacturing quality and whether it meets reasonable consumer expectations for safety and durability. I purchased this vehicle with the expectation that it would be reliable and free from major defects. Instead, I am facing unexpected expenses, safety concerns, and ongoing problems that should be covered under warranty. I am now questioning whether I should continue…”
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 10, 2026
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.