Problems · NHTSA complaints
2020 Ford Transit Connect problems
Owners filed 32 complaints about the 2020 Ford Transit Connect with NHTSA between Oct 2019 and Sep 2026. The most-cited component is power train (10).
Complaints
32
Filed with NHTSA
Crashes
2
Reported by owners
Fires
2
Reported by owners
Injuries
0
People reported injured
Deaths
0
Reported to NHTSA
Complaints by component
One complaint can cite several components
- Power train10
- Service brakes4
- Visibility4
- Forward collision avoidance3
- Service brakes, hydraulic2
- Engine2
- Vehicle speed control2
- Electrical system1
- Back over prevention1
- Visibility/wiper1
- Steering1
- Fuel/propulsion system1
- Lane departure1
- Air bags1
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.
Data from NHTSA Complaints API · synced Oct 28, 2026NHTSA vehicle page
When complaints were filed
Does it get worse with age? Complaints per calendar year filed
1
4
0
6
3
6
7
5
View as table
| Model year | Complaints filed per calendar year |
|---|---|
| 2019 | 1 |
| 2020 | 4 |
| 2021 | 0 |
| 2022 | 6 |
| 2023 | 3 |
| 2024 | 6 |
| 2025 | 7 |
| 2026 | 5 |
Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.
Top problems in owners’ words
Verbatim from NHTSA complaints, newest first
Power train
10 reports1 crash4 related recalls
“Transmission failure in my 2.0L Ford Transit Connect at approximately 94,000 miles. When I shift into reverse, the van sometimes drives forward instead of backing up — as if the transmission is confused or stuck in the wrong gear. Over time, reverse completely stopped working altogether. Additionally, after coming to a full stop (such as at a red light), the van occasionally stalls or becomes unresponsive when pressing the gas pedal. This creates dangerous situations in traffic. All recommended maintenance has been done on time, including a full transmission flush performed by a Ford dealer at around 80,000 miles. There were no warning lights or error messages before the issue began. After researching, I found many other Transit Connect owners with the same problem, especially in models with the 2.0L engine. This points to a potential defect in the transmission system. A full transmission replacement may be necessary, and I believe Ford should issue a recall to address this recurring failure.”
Service brakes
4 reports
“ABS Hydraulic control unit pump malfunction. vehicles brakes locked up on the highway and could of caused an accident. this is a known and common issue with these vans. this type of thing shouldnt happen my vehicle has only has 67,000 miles on it. I have seen other report this issue with less miles than that. vehicle is now having the unit replaced.”
Visibility
4 reports1 related recall
“The contact owns a 2020 Ford Transit Connect. The contact stated that while driving in a rainstorm, rainwater poured into the vehicle from the front passenger’s side windshield. The vehicle was taken to the local Satellite Auto Glass repair shop, and it was discovered that the front windshield adhesive had failed, causing the passenger’s side front windshield to become unsecured. The contact was advised that the windshield needed to be replaced. The vehicle was not yet repaired. The contact stated that several electrical features were damaged due to the water, including the audible warnings and 911 assist from the inoperable Bluetooth. The local dealer and manufacturer were notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 22V192000 (VISIBILITY). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 189,000.”
Forward collision avoidance
3 reports
“The contact owns a 2020 Ford Transit Connect. The contact stated that while his wife was driving at an undisclosed speed, the braking system erroneously activated causing the front driver side and the rear passenger side brakes to overheat and the vehicle to decelerate. The contact stated that after his wife exited the vehicle, she discovered smoke coming from the front driver’s side wheel well. Additionally, during the failure the Forward Collision Avoidance system warning light activated. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 28,000.”
Service brakes, hydraulic
2 reports
“The contact owns a 2020 Ford Transit Connect. The contact stated that while attempting to pull into a parking lot, the brakes locked up. There was no warning light illuminated. The contact stated that several attempts were made to forcefully engage and unlock the brakes. After restarting the vehicle, there was a burning odor coming from the brakes. The contact stated that the brakes slowly released after the vehicle was turned off. The vehicle was taken to the dealer, where it was diagnosed and determined that the valve assembly modulator had failed and needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 61,484.”
Engine
2 reports
“Powertrain fault Transmission torque converter clutch is not operating as expected. Transmission not shifting properly. Fixed many times and still same issue, now it needs new transmission.”
Data from NHTSA Complaints API (owner reports, unverified) · synced Oct 28, 2026
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.