Problems · NHTSA complaints

2021 Ford Transit Connect problems

Owners filed 12 complaints about the 2021 Ford Transit Connect with NHTSA between Aug 2022 and Oct 2026. The most-cited component is service brakes (6).

Complaints
12
Filed with NHTSA
Crashes
0
Reported by owners
Fires
3
Reported by owners
Injuries
0
People reported injured
Deaths
0
Reported to NHTSA
01 —By component

Complaints by component

One complaint can cite several components
  1. Service brakes6
  2. Power train5
  3. Wheels2
  4. Engine2
  5. Forward collision avoidance1
  6. Visibility/wiper1
  7. Fuel/propulsion system1
  8. Other / unknown3

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.

Data from NHTSA Complaints API · synced Oct 28, 2026NHTSA vehicle page
02 —Trend

When complaints were filed

Does it get worse with age? Complaints per calendar year filed
View as table
Model yearComplaints filed per calendar year
20221
20231
20242
20250
20268

Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.

03 —Owner reports

Top problems in owners’ words

Verbatim from NHTSA complaints, newest first

Service brakes

6 reports3 fires
“Was driving on the highway. Thought there was a smell of something burning. Stopped didn't see anything. When I arrived at my location the smell was much stronger. When I stopped I saw smoke and fire coming from the left front tire. Fire Department was called because the vehicle was parked next to a building. I used three fire extinguishers to put the fire out. The fire department arrived and put water on the area to lower the heat. It turns out the ABS system malfunctioned locking up the right rear and left front brakes. Turns out to be a common issue with the Transit Connects. Ford dealership said the issue is a faulty ABS controller that would cost a minimum of $3000 to replace and program. If we didn't have the fire extinguishers we would have lost the vehicle and most likely the building it was parked next to according to the fire department.”
Owner complaint to NHTSAFiled Oct 22, 2026Service brakesFire reportedODI 11772956

Power train

5 reports2 related recalls
“On going problem that's getting worse and have totally stopped driving the van. Transmission Severe Slipping, harsh and hard shifting, abrupt Highway deceleration & violent downshift while on the Hwy. Pauses sometimes to accelerate from a stop and sometimes lunges forward. Occasional "thumping" sound when driving at a consistent speed. Has not been inspected yet at the Ford dealership as we are trying to make an appointment. No warning lights or messages have come on ever. Have discovered that the 2019-2021 Transit Connections with the 8 speed transmission have had this problem documented and Ford has issued internal bulletins to their service departments about this common problem with this transmission. NHTSA ID# 10253889 and NHTSA ID# 10200744”
Owner complaint to NHTSAFiled Sep 30, 2026Power trainODI 11767933

Wheels

2 reports2 fires
“My husband was driving the vehicle and I was the passenger. We got on the highway and were going 67 mph when we smelled something burning. The vehicle speed dropped from 67 mph to 30 mph. No warning lights on the dashboard alerted to anything. We got off the highway and to a place of safety. We got out of the vehicle and both front rotors were glowing red and flames were coming out from behind the driver's side wheel. We had to use an ABC fire extinguisher (which we had in the vehicle) on both front wheels. Once we let everything cool down, we tried to start the vehicle again. The brake pedal went all the way to the floor and flames shot out again from behind the driver's side wheel. The fire extinguisher was used once again to put out the flames. We then had it towed to the closest car repair business that was opened on a Saturday. We have contacted Ford customer service, and a case has been started.”
Owner complaint to NHTSAFiled Oct 19, 2026Wheels, Unknown or other, Service brakesFire reportedODI 11772029

Engine

2 reports
“My windshield is leaking and has been leaking since manufacturing. The windshield is flexing and is missing the adhesive along the top. Caused electrical damage to the car.”
Owner complaint to NHTSAFiled Mar 13, 2024Power train, Engine, Visibility/wiperODI 11577242

Forward collision avoidance

1 report
“Automatic braking system module System went out mid drive and Locked up the front right and back left brakes making vehicle immovable in the middle of the highway. Towed to a dealership where they had to remove and replace ABS module no warning lamps were present. No prior symptoms before failure.”
Owner complaint to NHTSAFiled May 22, 2026Service brakes, Forward collision avoidanceODI 11739612

Visibility/wiper

1 report
Data from NHTSA Complaints API (owner reports, unverified) · synced Oct 28, 2026

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.