Problems · NHTSA complaints

2012 Volkswagen Touareg problems

Owners filed 28 complaints about the 2012 Volkswagen Touareg with NHTSA between Jul 2012 and Mar 2026. The most-cited component is fuel/propulsion system (6).

Complaints
28
Filed with NHTSA
Crashes
1
Reported by owners
Fires
0
Reported by owners
Injuries
3
People reported injured
Deaths
0
Reported to NHTSA
01 —By component

Complaints by component

One complaint can cite several components
  1. Fuel/propulsion system6
  2. Steering5
  3. Engine5
  4. Electrical system4
  5. Power train3
  6. Seat belts2
  7. Air bags2
  8. Service brakes2
  9. Engine and engine cooling1
  10. Fuel system, gasoline1
  11. Vehicle speed control1
  12. Wheels1
  13. Electronic stability control (esc)1
  14. Exterior lighting1

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.

Data from NHTSA Complaints API · synced Oct 28, 2026NHTSA vehicle page
02 —Trend

When complaints were filed

Does it get worse with age? Complaints per calendar year filed
View as table
Model yearComplaints filed per calendar year
20122
20132
20144
20152
20168
20170
20182
20191
20200
20211
20221
20232
20241
20251
20261

Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.

03 —Owner reports

Top problems in owners’ words

Verbatim from NHTSA complaints, newest first

Fuel/propulsion system

6 reports
“While driving my family around, the car lost engine power and came to a stop on a busy roadway leaving us stranded until a tow truck could arrive. There were no warnings or indications that anything was wrong. One minute, it was driving fine and out of nowhere, the engine shut off in the middle of the road leaving us blocking a lane and creating a dangerous situation. The dealership is claiming that the high pressure fuel pump suffered a catastrophic failure and that the entire fuel system needs to be replaced, which is going to cost more than $13,000.”
Owner complaint to NHTSAFiled Dec 27, 2024Fuel/propulsion systemODI 11632714

Steering

5 reports
“After driving the car for approximately 30 minutes without any problems and turning it off, it would not turn the ignition back on, release the parking brake or shift out of „P“. Several towing companies were unable to tow the vehicle due to the manufacturer’s failure to provide instructions on how to release the shifter in case of a problem. Other vehicles have a release button somewhere, the 2012 VW Touareg doesn’t. On page 481 of the owners manual VW advises the owner that if „you want to have the vehicle towed, the gear shift selection lever must first be released with the emergency procedure. Get professional assistance.“ The manual doesn’t explain what this emergency procedure would be. We had to call 3 different towing companies with professionals who didn’t have any clue in regards to the question how to release the shifter. The fourth company came with special equipment which allowed to tow the vehicle with the shifter in „P“ The dealership found that the ESL module (electronic steering lock) was faulty, which could be a safety issue, especially if it actuates while driving the vehicle.”
Owner complaint to NHTSAFiled Mar 23, 2026SteeringODI 11726250

Engine

5 reports
“THE CATALYTIC CONVERTER COMPLETELY SEPARATED FROM ITS OWN FLANGE WHERE IT CONNECTS TO THE EXHAUST HEADER. ULTIMATELY CAUSING AN EXHAUST LEAK AND A CHECK ENGINE LIGHT. THIS OCCURRED WHILE DRIVING AND UNDER NORMAL OPERATING CONDITIONS. DRIVING ON A LOCAL HIGHWAY WITH A SPEED LIMIT OF 55 MPH, WHICH DOES NOT HAVE EXCESSIVE AMOUNT OF POT HOLES) .”
Owner complaint to NHTSAFiled Nov 2, 2019EngineODI 11277646

Electrical system

4 reports
“I was driving to church on the morning of 2/16/25 when I heard a very loud “Boom.” I thought something had hit the car. It sounded like a gun going off. When I pulled over to see what had happened I realized the right side mirror had exploded. The glass was completely gone with only the glue left on the back plate housing. Both mirrors were in the “off” position. Nothing hit the outside housing. The right side mirror simply exploded. Thank God the window was not down with a passenger in the right front seat. In cool weather I often drive with the window down. Someone could have been hurt. I have owned many cars but NEVER one with a side mirror that exploded. This design is DANGEROUS.”
Owner complaint to NHTSAFiled Feb 20, 2025Electrical systemODI 11643863

Power train

3 reports
“THIS HAPPENED TO THIS MY 2012 TOUAREG. THE ENGINE RANDOMLY DIED, EVEN ON FREEWAY, WHICH IS TOO DANGEROUS. THE PREVIOUS TIME IN IN JAN,2018 AND THIS TIME WAS ON FEB, 5TH, 2018. I WENT TO VW DEALERSHIP, THEY COULDN'T FIND OUT ANYTHING. SAYING EVERYTHING IS NORMAL AND THEY COULDN'T SUGGEST ANYTHING. BUT IT IS EXTREME UNSAFE FOR ME TO DRIVE THIS CAR. THE ISSUE RANDOMLY HAPPENS. PER HTTP://FORUMS.VWVORTEX.COM/SHOWTHREAD.PHP?4965979-CAR-RANDOMLY-DIES-WHILE-DRIVING-ON-FREEWAY, SEEMS THIS IS A COMMON ISSUE AMONG VW VEHICLES, AND PEOPLE THOUGHT IT IS HIGH PRESSURE FUEL PUMP PROBLEM OR OTHER RELEVANT PARTS. VW SHOULD TAKE IT SERIOUSLY AND FIND OUT THE ROOT CAUSE AND FIX IT. THANKS, LIANG”
Owner complaint to NHTSAFiled Feb 6, 2018Power train, EngineODI 11067295

Seat belts

2 reports
“The contact owns a 2012 Volkswagen Touareg. The contact stated that the driver’s side seat belt unintendedly unlatched while driving at various speeds. Additionally, the contact stated that the clockspring was defective, causing several failures with the vehicle. The contact stated while tilting the steering wheel, the vehicle drifted away from the intended direction and the windshield wipers would activate to the fastest speed with windshield washer fluid spraying onto the windshield and the horn was blaring uncontrollably. The vehicle was taken to a dealer and the contact was provided an estimate for a diagnostic test. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 178,000.”
Owner complaint to NHTSAFiled Aug 23, 2023Electrical system, Seat belts, Air bagsODI 11540257
Data from NHTSA Complaints API (owner reports, unverified) · synced Oct 28, 2026

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.