2013 Kia Sorento problems

“The engine failed due to a manufacturing defect that is well known in the company but they aren't calling it a recall, they are calling it an improvement and therefore my car isn't qualifying and isn't being repaired”

“The contact owns a 2013 Kia Sorento. While the contact's granddaughter was attempting to start the vehicle, the vehicle failed to start. The contact stated that a special device was previously installed in the vehicle because of a legal matter. The vehicle was towed to an independent mechanic who installed the device, and the vehicle was inspected. The contact was informed that the device did not cause the failure. In addition, the cause of the failure could not be determined. The contact was advised to contact the dealer for assistance. The contact had received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The manufacturer was not made aware of the failure. The failure mileage was approximately 215,000.”

“Purchased the car in 2020 paint above windshield was beginning to peel, within months the a-pillars were peeling off, the hood is peeling off and now the section above the windshield is beginning to rust due to the peeling. Additional Cases Snow White Pearl paint! Complaint #11700960, 11663682, 11636915, 11630983, 11521467, 11498038.”

“We were told by our auto mechanic that this vehicle needed a new electrical control module. The part has been on back-order with the local KIA dealership for a couple of months. My daughter was driving the car recently when all of the lights went out, and the car would only drive forward approximately 5 miles per hour. The car began to shudder and I had my daughter pull into the nearest parking lot and park the car. The engine shut off as she entered the parking lot, the car could not be placed in any other gear except neutral, and there was a burning smell. We pushed the car into a parking spot and removed the key from the ignition. We had to put the emergency brake on to keep the car from rolling. There is a safety recall related to this specific problem, but KIA states it does not have a remedy for the problem yet. What are we supposed to do?”

“As per a consumer affairs article, hub assembly and wheel speed sensors should be covered by power train and/or relevant warranty that comes with Kia. In 2021, after an oil change, certain sensors on the dashboard started showing up, and the dealership informed me that the wheel speed sensor and hub assembly needs to be changed. Though the warranty should have automatically covered it, I had to repeatedly communicate with the Kia customer service center before it was authorized. Though this part is supposed to last for 80000-100000 miles, something similar happened after an oil change, and the diagnosis from local car service center again pointed to the same hub assembly for the same wheel. I ended up redoing this service. Should this be covered considering that it came with a certain lifetime warranty and was a replacement by the OEM? Is there a concern about quality as it happened twice well before the normal time frame, and should I be reimbursed and compensated for the inconvenience caused. Please clarify. Dates: 9/27/21(Confirmed); 10/04/21 (Supposedly Installed); 08/08/25 (Reinstalled)”

“The contact owns a 2013 Kia Sorento. The contact stated that when starting the vehicle, the air bag warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 53,000.”