Problems · NHTSA complaints

2023 Kia Sorento problems

Owners filed 126 complaints about the 2023 Kia Sorento with NHTSA between Nov 2022 and Oct 2026. The most-cited component is electrical system (38).

Complaints
126
Filed with NHTSA
Crashes
3
Reported by owners
Fires
2
Reported by owners
Injuries
3
People reported injured
Deaths
0
Reported to NHTSA
01 —By component

Complaints by component

One complaint can cite several components
  1. Electrical system38
  2. Engine32
  3. Power train22
  4. Forward collision avoidance14
  5. Service brakes11
  6. Vehicle speed control11
  7. Lane departure10
  8. Steering7
  9. Visibility/wiper7
  10. Fuel/propulsion system6
  11. Visibility4
  12. Structure2
  13. Exterior lighting2
  14. Seats2

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.

Data from NHTSA Complaints API · synced Nov 3, 2026NHTSA vehicle page
02 —Trend

When complaints were filed

Does it get worse with age? Complaints per calendar year filed
View as table
Model yearComplaints filed per calendar year
20221
202318
202432
202526
202649

Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.

03 —Owner reports

Top problems in owners’ words

Verbatim from NHTSA complaints, newest first

Electrical system

38 reports1 crash1 fire1 related recall
“Subject: Request for Review of Potentially Related Electrical Overheating – Kia Sorento HVAC Harness Recall SC351 / NHTSA 25V649 I am requesting that NHTSA review an electrical overheating issue involving my Kia Sorento and consider whether it could be related to the existing HVAC blower-motor resistor harness recall, SC351 / NHTSA 25V649. My vehicle experienced overheating at a terminal on the main relay in the under-hood fuse box. The overheating spread to and melted part of the fuse box. Kia inspected the vehicle in person and informed me that the overheated relay terminal belongs to a different circuit from the HVAC resistor harness involved in the recall. I understand Kia's position that these are separate circuits. However, I have not received a detailed technical explanation identifying the root cause of the relay terminal overheating or explaining the basis for ruling out any relationship to the recalled wiring defect. Kia has offered approximately $2,200 toward an estimated $3,900 repair through a goodwill program, leaving me responsible for approximately $1,700. I am concerned about both the safety implications of the electrical overheating and…”
Owner complaint to NHTSAFiled Oct 21, 2026Electrical system, Unknown or otherODI 11772639

Engine

32 reports1 fire
“My 2023 Kia Sorento has experienced continuous mechanical failures, including a serious engine fire in December 2025 while I was driving on the [XXX], which put my life at risk. Following that incident, my vehicle remained in the shop for nearly three months while the engine and related components were replaced, only to experience another failure in March 2026 requiring a transmission replacement, followed by electrical issues in April requiring a wiring harness replacement. In June 2026, my vehicle broke down again and required yet another transmission replacement, leaving me without my vehicle for several additional months. [XXX], my vehicle failed AGAIN while I was in Houston and had to be towed, proving that nearly a year of extensive repairs has failed to resolve these ongoing mechanical issues. This vehicle is a serious safety concern, and I have completely lost confidence in its reliability, especially after experiencing an engine fire, repeated breakdowns, and dangerous acceleration issues. I have continued making monthly payments on a vehicle that has spent more time in the repair shop than in my possession, causing significant financial strain,…”
Owner complaint to NHTSAFiled Oct 18, 2026EngineODI 11771956

Power train

22 reports1 crash
“The vehicle experienced a sudden transmission malfunction while operation on public roads. The check engine light illuminated on the dashboard, and a diagnostic scan from the app revealed active error code P1C2D03. This specific component failure looks like it relates directly to Kia Safety Recall SC250 (NHTSA Campaign 22V760) regarding the 8-speed Dual-Clutch Transmission (DCT). Although my specific vin shows no active recalls. The failure presents an immediate safety risk as it causes an abrupt, unexpected loss of all motive power while driving in traffic.”
Owner complaint to NHTSAFiled Oct 9, 2026Power trainODI 11770257

Forward collision avoidance

14 reports
“While driving, the dashboard lit up with warnings about forward collision, lane departure, lane keeping assistance, breaks, speed etc. that keep cycling through with alarm sounds on the dashboard. I have brought my car to the dealership few times and they reprogram the car but the issue keeps coming back randomly. Seems like a loose connection somewhere. I am afraid of driving when it happens.”
Owner complaint to NHTSAFiled Aug 11, 2026Unknown or other, Lane departure, Forward collision avoidanceODI 11756297

Service brakes

11 reports1 crash
“The brakes failed; they felt spongy, as if my foot were pressing directly against the road. The car accelerated and I headed toward a wall; the sensors didn't stop the vehicle. It came to a halt against the wall after the impact. I was on my way to the repair shop for a scheduled appointment due to electrical problems.”
Owner complaint to NHTSAFiled Aug 19, 2026Service brakesCrash reportedODI 11757893

Vehicle speed control

11 reports1 crash
“Vehicle exhibits repeated brake pulsation and vibration under normal braking conditions, affecting braking performance consistency. The issue began at approximately 10,000 miles and has progressively worsened. The vehicle currently has approximately 30,000 miles. The pulsation is felt through the steering wheel and brake pedal during moderate braking from highway speeds and occurs consistently across multiple driving conditions. The condition is significantly more pronounced when using the vehicle’s adaptive cruise control system. During normal operation, the adaptive cruise repeatedly applies the brakes automatically, and this consistently produces increased vibration and uneven braking response. This indicates the issue occurs during normal vehicle operation rather than abnormal use. The repeated pulsation creates inconsistent brake feel and may affect stopping performance, particularly during repeated or sustained braking events. This raises concern regarding braking reliability and stopping consistency, especially in traffic conditions where adaptive cruise control is actively managing following distance. The condition has steadily worsened over time and is…”
Owner complaint to NHTSAFiled May 28, 2026Vehicle speed control, Service brakes, Forward collision avoidanceODI 11740604
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 3, 2026

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.