Problems · NHTSA complaints
2021 Kia Sorento problems
Owners filed 25 complaints about the 2021 Kia Sorento with NHTSA between Jan 2026 and Oct 2026. The most-cited component is power train (21).
Complaints
25
Filed with NHTSA
Crashes
1
Reported by owners
Fires
0
Reported by owners
Injuries
1
People reported injured
Deaths
0
Reported to NHTSA
Complaints by component
One complaint can cite several components
- Power train21
- Engine8
- Fuel/propulsion system3
- Vehicle speed control2
- Electrical system2
- Steering1
- Other / unknown3
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.
Data from NHTSA Complaints API · synced Nov 3, 2026NHTSA vehicle page
Top problems in owners’ words
Verbatim from NHTSA complaints, newest first
Power train
21 reports1 crash1 related recall
“When driving between 10 to 50 mph with foot on gas pedal my car won’t jerk sputter and lose complete loss of power while making a turn. I have to release my gas pedal and push back down and it takes a solid couple seconds to get any power back. I’ve been almost hit a couple times in the last two weeks because as I’m turning my car just loses all power.”
Engine
8 reports
“This is my third report regarding a dangerous loss of drive power on my vehicle, which completely matches NHTSA Recall 22V760000. Kia of Rainbow City in Alabama diagnosed the failing transmission oil pump in March 2026 but refused to honor the recall because a software patch was previously marked 'complete.' The dealership has since deactivated my digital access to the inspection report. The manufacturer is actively leaving a verified, life-threatening safety defect on the road.”
Fuel/propulsion system
3 reports
“On XXX im driving my 2021 Kia Sorento sx it stalled while driving in the mist of traffic engine light comes on and I had my car towed contacted Kia of Bowie they are giving me a hassle contacted them because this is a safety issue from the beginning I have mentioned gas smell coming from the oil dipstick now the car has say and the gas has evaperated and they are saying no gas smell contacted corporate and Istill have no results. This is a serious issue and I am being mishandled and treated as if this is not a severe safety hazard and needs to be addressed by Kia I am asking for assistance PLEASE IN SERIOUS SAFETY MATTER.”
Vehicle speed control
2 reports
“UNKNOWN. Car all of a sudden wouldn’t accelerate while driving on the road. It was hesitating while pressing the gas pedal.”
Electrical system
2 reports1 related recall
“I own a 2021 Kia Sorento 2.5L Turbo AWD with approximately 150,000 miles. In the evening, while driving home after dinner with my daughter in the vehicle, I was traveling in the area of [XXX] and [XXX] when the vehicle displayed a “STOP SAFELY IMMEDIATELY” warning. The vehicle unexpectedly slowed down/appeared to brake on its own while I was driving. There was no check-engine light at that time and the warning did not remain on, so I did not initially know what caused the incident. Approximately two weeks later, the vehicle developed delayed shifting from 1st to 2nd gear. RPM increased from about 2,000 to 3,000 before the next gear engaged. Switching from ECO to Comfort mode initially seemed to help, but later that day the problem worsened even in Comfort mode and also began occurring from 2nd to 3rd gear. The check-engine light then came on. O'Reilly Auto Parts scanned the vehicle and reported codes P0868/P086800 (Transmission Fluid Pressure Low) and P193B79 (High Pressure Electric Oil Pump Performance). Kia has not yet diagnosed the current problem, and the vehicle is available for inspection. Kia checked my VIN for recalls sometime in 2025 and advised there…”
Steering
1 report
“While driving my 2021 Kia Sorento, the electronic power steering suddenly failed/intermittently cut out while the vehicle was in motion. The steering wheel became extremely stiff and difficult to turn, making the vehicle very hard to control and creating a serious risk of a crash. I had to muscle the wheel to get out of traffic turn the vehicle off and on several times before steering worked again. Because the steering failure occurred while driving THREE TIMES in the last two weeks and could recur without warning, I considered the vehicle unsafe to continue operating and had it taken to a Kia dealership for inspection. The vehicle has also experienced repeated electrical/electronic issues, including difficulty starting and recognizing both key fobs. Every time now, the engine requires approximately 3–4 attempts to start. There have also been problems with the climate-control system and other electrical components. I am concerned these issues may be related to a broader electrical, voltage, control-module, or electronic power-steering problem. The vehicle is currently available for inspection by the dealer/manufacturer upon request. The exact cause of the…”
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 3, 2026
Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.