2023 Jeep Grand CherokeeRecalls, problems, MPG & safety

“On October 23, 2026, my 2023 Jeep Grand Cherokee 4xe unexpectedly lost propulsion. Before this incident, it intermittently shifted very harshly at 40–60 mph while I maintained steady accelerator pressure. That day, a “SERV 4WD” warning appeared and the vehicle tugged and jerked during turns. As I pulled into a parking space, it lost the ability to move. I turned it off. After waiting, I restarted it; there was a very loud thunk, and it suddenly lurched forward. The check-engine and brake warning lights illuminated, and it still would not move. When the tow truck driver restarted it, the loud thunk happened again. He was eventually able to reverse and move the Jeep a few feet onto the tow truck. He said it appeared to be staying in electric mode rather than transitioning to hybrid operation, although this was not a confirmed diagnosis. The Jeep was towed to an authorized dealership. The dealership says diagnostic scans pass and it cannot reproduce the failure. No cause or repair has been identified. My Jeep app shows safety recall 78C (NHTSA 25V-766), related to possible engine failure and loss of propulsion, with the status “Parts Unavailable.” The dealership…”

“Ever since 68c recall the vehicle no longer operates as it did. There is not enough power in emergency situations and definitely not safe. Also there is a known issue with the sway bar that rattles and sounds like I am dragging something under the vehicle. This was replaced once but same problem returned again after a few months.”

“On [XXX], while traveling southbound on [XXX] south of Santee, South Carolina, my vehicle lost its passenger-side rear coil spring. I was towing a trailer and initially attributed the vehicle's low rear stance to the trailer’s weight. After arriving in Bluffton and returning the trailer, the rear remained low. I looked underneath the vehicle and discovered the missing spring. On [XXX], AutoNation CDJR Hilton Head confirmed the missing spring and refused to let me drive the vehicle, warning that doing so put me in grave danger. The repair cost exceeded $1,300. A detached rear coil spring presents an evident safety hazard: it can compromise the vehicle's handling and control, and the spring itself can become a dangerous roadway obstacle or projectile, threatening other motorists. I subsequently received a recall notice addressing this issue—the third rear coil spring recall since production of this model year began. Jeep has refused reimbursement because the incident occurred before the recall. Jeep has also refused to acknowledge that the driver-side rear coil spring still requires inspection and any necessary repair under the recall.”