Problems · NHTSA complaints

2003 Toyota Highlander problems

Owners filed 270 complaints about the 2003 Toyota Highlander with NHTSA between Jan 2003 and Feb 2026. The most-cited component is engine and engine cooling (48).

Complaints
270
Filed with NHTSA
Crashes
34
Reported by owners
Fires
1
Reported by owners
Injuries
12
People reported injured
Deaths
0
Reported to NHTSA
01 —By component

Complaints by component

One complaint can cite several components
  1. Engine and engine cooling48
  2. Engine42
  3. Vehicle speed control31
  4. Visibility31
  5. Service brakes, hydraulic22
  6. Structure19
  7. Power train17
  8. Exterior lighting15
  9. Electrical system15
  10. Service brakes11
  11. Air bags9
  12. Tires7
  13. Steering6
  14. Suspension6

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.

Data from NHTSA Complaints API · synced Oct 27, 2026NHTSA vehicle page
02 —Trend

When complaints were filed

Does it get worse with age? Complaints per calendar year filed
View as table
Model yearComplaints filed per calendar year
200326
200417
20059
20064
200712
200810
200919
201053
201119
201223
201326
201420
20157
20166
20176
20183
20196
20201
20210
20220
20232
20240
20250
20261

Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.

03 —Owner reports

Top problems in owners’ words

Verbatim from NHTSA complaints, newest first

Engine and engine cooling

48 reports
“2003 TOYOTA HIGHLANDER (4 CYL. ENGINE) DEVELOPED A COOLANT LEAK. VEHICLE WAS TAKEN TO DEALERSHIP WHO ADVISED THE WATER PUMP WAS LEAKING. WATER PUMP WAS REPLACED AT A COST OF $600. VEHICLE WAS DRIVEN HOME AND IMMEDIATELY FOUND TO STILL HAVE A COOLANT LEAK. DEALERSHIP WAS CONTACTED AND OWNER ADVISED TO BRING THE VEHICLE BACK. DEALERSHIP CHECKED AND ADVISED THAT CYLINDER HEAD BOLTS WERE STRIPPED OUT AND THAT ENGINE WOULD HAVE TO BE REPLACED AT A COST OF $5400. THE ENGINE NEVER LOST ENOUGH COOLANT TO OVERHEAT BUT THE ONLY REPAIR OPTION GIVEN BY THE SERVICE MANAGER WAS TO REPLACE THE ENTIRE ENGINE RATHER THAN REPLACING THE HEAD GASKET AND REPAIRING THE STRIPPED OUT THREADS TO HEAD BOLTS. SERVICE MANAGER SLIPPED UP BY SAYING THIS IS A DEFECT IN THE ENGINE BUT WHEN QUESTIONED FURTHER ABOUT THE PROBLEM HE STATED HE ONLY SEES IT "ONCE IN A BLUE MOON". THIS SEEMS TO BE A CONTRADICTION TO ALL THE OTHER SIMILAR COMPLAINTS FOR THIS 4 CYLINDER ENGINE. TOYOTA ISSUED A SERVICE BULLETIN MARCH 2, 2011 FOR THE HIGHLANDER, RAV4, CAMRY, AND SOLARA WHICH STATES: THERE MAY BE DAMAGED CYLINDER HEAD BOLTS. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHO STATED HE HAS SEEN THIS PROBLEM…”
Owner complaint to NHTSAFiled Apr 30, 2012Engine and engine coolingODI 10456868

Engine

42 reports1 crash
“Automatically disengage the transmission Stopped the road Icalled my husband Myhusband came and together we got the car to a safe place.Then Icame home with my husband and he called the insurance company and had the car towed. Ifound a place to fix the car and they said the transmission was broken and it cost about 6500 dollars.Icontacted the insurance company said they couldn’t help.The car was towed home and is not available.”
Owner complaint to NHTSAFiled May 25, 2023Engine, Forward collision avoidanceODI 11523925

Vehicle speed control

31 reports17 crashes
“TL* THE CONTACT OWNS A 2003 TOYOTA HIGHLANDER. WHILE DRIVING 20 MPH, THE VEHICLE UNINTENTIONALLY ACCELERATED AT HIGH SPEEDS WITHOUT WARNING. THE CONTACT WAS ABLE TO BRING THE VEHICLE TO A COMPLETE STOP AND TURN OFF THE ENGINE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 185,000.”
Owner complaint to NHTSAFiled Oct 3, 2018Vehicle speed controlODI 11133071

Visibility

31 reports
“CLARIFICATION FROM PREVIOUS SUBMISSION (10/21/14)....... HEATING SYSTEM BLOWS COLD AIR INTERMITTENTLY WHEN THE HEAT IS ON. THE SYSTEM WAS CLEANED, WORKED WELL TO A SHORT TIME. WITHIN TWO WEEKS THE PROBLEM RETURNED. THE MECHANIC NOTED THIS WAS A COMMON PROBLEM WITH THE HEATING CONTROL PANELS OF THE EARLY MODEL TOYOTA'S. SAFETY FACTOR: THIS IS HAZARDOUS IN THE WINTER, AS THE WINDOWS BECOME FOGGY RESULTING IN THE LIMITED VISIBILITY ESPECIALLY WHILE THE VEHICLE IS IN MOTION. ? ? *TR”
Owner complaint to NHTSAFiled Oct 24, 2014Electrical system, VisibilityODI 10649560

Service brakes, hydraulic

22 reports5 crashes
“THIS CAR HAS BEEN DEALER MAINTAINED FROM DAY ONE. LAST YEAR, WE BEGAN NOTICING AN ODD, LOUD DRUMMING SOUND OCCURRING ALONG WITH RESISTANCE TO ACCELERATION IN SLOW SPEED SITUATIONS. THIS INCLUDED PARKING LOTS, STOPPING FOR A LEFT TURN WITHIN AN INTERSECTION, AND EVERY OTHER SITUATION WHERE WE NEEDED TO MANEUVER AT LOW SPEED. THE VEHICLE WOULD VIBRATE, THE ENGINE WOULD NOT ACCELERATE, AND SOMETIMES THE CAR WOULD LURCH WITHIN A TURN. IT BECAME ALARMINGLY SEVERE AND THE PERIODS BETWEEN INCIDENTS BEGAN TO SHORTEN. WHILE STILL INTERMITTENT, WE BEGAN TO BE CONCERNED AND TOOK IT TO THE NY DEALER WHO HAD BEEN SERVICING THE CAR SINCE IT WAS NEW. WE REPORTED EXACTLY WHAT I HAVE WRITTEN ABOVE, INCLUDING THE COMMENT THAT THE ANTI-SKID LIGHT WOULD COME ON THE DASH WHEN THIS HAPPENED. AFTER CHARGING US OVER $900 FOR FLUID REPLACEMENT AND REATTACHING A VACUUM HOSE, WE WERE TOLD WE HAD NO PROBLEM, THAT THE NOISE WAS NORMAL. IT OCCURRED AGAIN WHEN WE LEFT THE DEALERS LOT. THE PAVEMENT WAS DRY. AFTER A FEW WEEKS OF INCREASING DIFFICULTY WE TOOK IT TO A DIFFERENT DEALER, TO BE TOLD THAT OUR TIRES WERE WORN. WE REPLACED THE TIRES, AND THE PROBLEM PERSISTED ON EITHER WET OR DRY…”
Owner complaint to NHTSAFiled Mar 1, 2011Service brakes, hydraulic, Electronic stability control (esc)ODI 10386017

Structure

19 reports3 crashes
“WAS PULLING INTO A PARKING SPACE IN A STRIP MALL, ABOUT 10 FEET BEFORE THE PARKING BLOCK THE CAR SUDDENLY ACCELERATED. I WAS ABLE TO TURN THE WHEEL HARD TO THE LEFT AND HIT THE BRAKES TO AVOID THE BUILDING. I DID HIT THE AWNING SUPPORTS AND CAUSED THE AWNING TO SAG. WAS ABLE TO FINALLY STOP THE CAR AND GOT OUT SAFELY. THE CAR LATER WAS TOTALED BY THE INSURANCE COMPANY.”
Owner complaint to NHTSAFiled Sep 23, 2015StructureCrash reportedODI 10775419
Data from NHTSA Complaints API (owner reports, unverified) · synced Oct 27, 2026

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.