Problems · NHTSA complaints

2011 Toyota Highlander problems

Owners filed 187 complaints about the 2011 Toyota Highlander with NHTSA between Nov 2010 and Nov 2026. The most-cited component is steering (34).

Complaints
187
Filed with NHTSA
Crashes
14
Reported by owners
Fires
0
Reported by owners
Injuries
8
People reported injured
Deaths
0
Reported to NHTSA
01 —By component

Complaints by component

One complaint can cite several components
  1. Steering34
  2. Structure27
  3. Visibility/wiper25
  4. Electrical system23
  5. Engine18
  6. Power train16
  7. Service brakes14
  8. Vehicle speed control14
  9. Visibility11
  10. Air bags8
  11. Engine and engine cooling5
  12. Exterior lighting5
  13. Seat belts4
  14. Tires3

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.

Data from NHTSA Complaints API · synced Nov 10, 2026NHTSA vehicle page
02 —Trend

When complaints were filed

Does it get worse with age? Complaints per calendar year filed
View as table
Model yearComplaints filed per calendar year
20101
201111
201217
201315
201431
201521
20168
20175
201819
201926
20207
20217
202210
20233
20243
20251
20262

Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.

03 —Owner reports

Top problems in owners’ words

Verbatim from NHTSA complaints, newest first

Steering

34 reports
“In the last 30 days, the steering has begun to feel "loose", as if I am driving on ice. At first it was barely perceptable. There has been more "play" in the steering. During the last 2 days, the car is now making a thud when I am steering right. I have an appointment for a mechanic to look at it. The car is a 2011 Highlander, AWD, with 89,000 miles on it. I feel the steering issue could be very dangerous at some point.”
Owner complaint to NHTSAFiled Dec 13, 2022SteeringODI 11497341

Structure

27 reports
“The contact owns a 2011 Toyota Highlander. The contact stated that the sun visors on the driver’s and passenger’s sides were hanging down and would not stay in the upright position. The contact stated that the sun visors obstructed her vision while driving at various speeds. The contact called the dealer and was informed that there was a recall on the vehicle for the sun visors; however, the recall had expired. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 108,000.”
Owner complaint to NHTSAFiled Sep 23, 2022StructureODI 11486115

Visibility/wiper

25 reports
“DRIVER SIDE SUN VISOR STUCK IN DOWN POSITION, AND WILL NOT MOVE UPWARD OUT OF THE WAY, OBSTRUCTING DRIVER'S VIEW. IT CAN BE MOVED TO THE SIDE WINDOW, BUT THEN THE SIDE VIEW IS OBSTRUCTED. I HESITATE TO TRY AND FORCE IT UP, BECAUSE IT FEELS LIKE IT WOULD BREAK AND JUST FLOP AROUND. RESEARCHING THE PROBLEM, I HAVE LEARNED OF MANY OTHER OWNERS OF SIMILAR-VINTAGE TOYOTA HIGHLANDERS WHO HAVE EXPERIENCED THE SAME PROBLEM. THE TOYOTA DEALER QUOTED OVER $300 TO REPLACE WITH A NEW PART. THIS IS SAFETY ISSUE THAT SHOULD BE RECALLED BY THE MANUFACTURER.”
Owner complaint to NHTSAFiled Mar 20, 2019Visibility/wiperODI 11190287

Electrical system

23 reports
“Odometer Fraud. The contact purchased a 2011 Toyota Highlander. It was discovered that there was a mileage discrepancy. The vehicle was a private sale but contacted by a dealer. At the time of purchase, the vehicle mileage was 122,000, and at the time of registration, it was discovered that the mileage was 303,000.”
Owner complaint to NHTSAFiled Jun 4, 2026Electrical systemODI 11742114

Engine

18 reports
“1. The 3.5L V6 Engine (2GR-FE) failed due to the subsequent loss of lubrication caused by the rupture of the Oil Cooler Pipe (Rubber component), a manufacturing defect known under TSB T-SB-0201-11 (ZE2 Program). The failed engine is currently available for inspection by request at the independent service center before it is disposed of. 2. The defect causes a sudden and severe loss of engine oil. This creates a high probability of the engine seizing (losing all power) while driving at highway speeds, resulting in a complete loss of propulsion and placing occupants at severe risk of collision. 3. The failure was confirmed, not reproduced. The vehicle was initially diagnosed with misfire codes (P0300, P0301). New spark plugs and ignition coils were installed in an attempt to resolve the issue. As the misfire persisted, the mechanic performed a compression test, confirming catastrophic zero compression failure in cylinders 1 and 2. Professional diagnostics then revealed critical codes: P1603 (ECM Malfunction), P1604 (Startability Malfunction), and P1605 (Rough Idling). These codes confirm a severe internal engine issue, consistent with permanent damage sustained…”
Owner complaint to NHTSAFiled Nov 26, 2025Power train, Unknown or other, EngineODI 11701620

Power train

16 reports
“Dear Sir/Madam, I am writing to file a formal complaint regarding persistent safety issues with my 2011 Toyota Highlander V6 AWD. Specifically, I have experienced significant problems related to the engine timing guide, timing chain, transmission system, which pose a risk to both vehicle occupants and other road users. Vehicle Information: Toyota Highlander V6 AWD, VIN: [XXX] Description of the Issue: The transmission in my Highlander has exhibited the following problems: 1) Low engine oil pressure, ticking Noise: There is low engine pressure, faulty guides timing chains, recurring ticking noise. This noise represents issues from the powertrain area and has raised concerns about potential mechanical flaws1. 2) Defective components, slipping Transmission: The transmission surges/slips affecting overall control and safety. This issue has been reported by other Highlander owners as well. Cross-Referencing Other Complaints and Recalls: 3) They did not go far back, Per the NHTSA database, there have been two documented complaints related to transmission issues in the 2011 Toyota Highlander V6 AWD, these complaints align with my experience, however they have not sent…”
Owner complaint to NHTSAFiled May 25, 2024Power train, EngineODI 11590714
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 10, 2026

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.