Problems · NHTSA complaints

2023 Toyota Highlander problems

Owners filed 189 complaints about the 2023 Toyota Highlander with NHTSA between Feb 2023 and Oct 2026. The most-cited component is structure (32).

Complaints
189
Filed with NHTSA
Crashes
12
Reported by owners
Fires
0
Reported by owners
Injuries
12
People reported injured
Deaths
0
Reported to NHTSA
01 —By component

Complaints by component

One complaint can cite several components
  1. Structure32
  2. Engine28
  3. Seats21
  4. Service brakes20
  5. Power train20
  6. Fuel/propulsion system16
  7. Air bags12
  8. Electrical system12
  9. Vehicle speed control9
  10. Lane departure6
  11. Forward collision avoidance5
  12. Tires5
  13. Seat belts4
  14. Wheels4

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.

Data from NHTSA Complaints API · synced Nov 3, 2026NHTSA vehicle page
02 —Trend

When complaints were filed

Does it get worse with age? Complaints per calendar year filed
View as table
Model yearComplaints filed per calendar year
202335
202458
202532
202664

Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.

03 —Owner reports

Top problems in owners’ words

Verbatim from NHTSA complaints, newest first

Structure

32 reports2 crashes1 related recall
“Rear Power Lift Gate Struts continue to malfunction. Sometimes works, Sometimes Partially Works. My vehicle currently has 40,000 miles and according to Social Media and AI this has become a large Problem for a large number of People.”
Owner complaint to NHTSAFiled Sep 11, 2026StructureODI 11763629

Engine

28 reports2 crashes
“Ongoing severe engine surge after coasting while braking lightly during moderate downhill drives on pavement. It happens consistently with different drivers at speeds between 25 to 45 mph. The surge can cause the vehicle to lurch forward enough to move the vehicle forward suddenly, and rapidly to other cars ahead. This is an unpredictable issue, but occurs multiple times daily. Very concerning for everyone at risk in the vehicle. This issue was presented to several Toyota dealers in the San Diego (Carlbad, CA) and Temecula, CA areas during routine servicing during new car regular servicing up to 36k mi. It was documented at those dealers 4 times. They could not reproduce it until the 4th service appt at Temecula, CA Toyota. Toyota has a remedy for previous years' models of Highlander Hybrid, which was a software upgrade to the hybrid braking/engine system. But not the 2023 year. Yet.”
Owner complaint to NHTSAFiled Sep 11, 2026Service brakes, EngineODI 11763643

Seats

21 reports1 related recall
“The contact owns a 2023 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 26V128000 (Seats); however, the parts required for the recall repair were not yet available. The vehicle was taken to the dealer for another recall repair but was not serviced for the subject recall. The dealer confirmed that the parts were unavailable. The contact stated the manufacturer exceeded a reasonable amount of time to provide a remedy for the recall. The manufacturer was notified of the issue.”
Owner complaint to NHTSAFiled Oct 16, 2026SeatsODI 11771686

Service brakes

20 reports2 crashes
“While depressing the brake pedal to come to a complete stop, the vehicle experienced a sudden loss of braking force, followed by a momentary forward surge/lunge before the friction brakes engaged.”
Owner complaint to NHTSAFiled Oct 20, 2026Service brakesODI 11772322

Power train

20 reports
“Transmission failure under 50k miles. Replaced under powertrain warranty. UA81E incurred a whine that was prevalent at light acceleration over 40 mph. This is a known issue that spans multiple years at some point someone has to admit this is a design flaw.”
Owner complaint to NHTSAFiled Aug 25, 2026Power trainODI 11759315

Fuel/propulsion system

16 reports1 crash
“This 2023 Toyota Highlander XLE AWD has a recurring gasoline/fuel odor that began while the vehicle was still within the basic warranty period. The concern was reported to Toyota/dealer multiple times. At first, the odor was intermittent and difficult to duplicate, but the problem continued after repeated dealer visits. The fuel smell was later duplicated/confirmed while the dealer was open, before approximately 60,000 miles, but the vehicle was still not properly repaired. The odor has continued and recently occurred multiple days in a row. The smell has been noticed around/inside the vehicle and creates a safety concern because gasoline odor may indicate fuel vapor leakage or a fuel-system problem. Possible sources could include the fuel tank, fuel pump module or seal, filler neck, fuel lines, EVAP system, charcoal canister, purge valve, injectors, fuel rail, or another related fuel-system component. The vehicle has been inspected by a Toyota dealer multiple times, but the cause has not been identified or corrected. No warning light has clearly identified the source of the problem. The concern is especially serious because it involves fuel odor, possible…”
Owner complaint to NHTSAFiled Jun 16, 2026Fuel/propulsion systemODI 11744469
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 3, 2026

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.