Problems · NHTSA complaints

2009 Toyota Highlander problems

Owners filed 134 complaints about the 2009 Toyota Highlander with NHTSA between Mar 2009 and Jul 2025. The most-cited component is engine (23).

Complaints
134
Filed with NHTSA
Crashes
6
Reported by owners
Fires
5
Reported by owners
Injuries
9
People reported injured
Deaths
0
Reported to NHTSA
01 —By component

Complaints by component

One complaint can cite several components
  1. Engine23
  2. Service brakes21
  3. Electrical system20
  4. Structure15
  5. Vehicle speed control14
  6. Steering11
  7. Air bags8
  8. Power train7
  9. Tires6
  10. Service brakes, hydraulic5
  11. Suspension5
  12. Visibility/wiper5
  13. Engine and engine cooling5
  14. Electronic stability control (esc)3

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.

Data from NHTSA Complaints API · synced Nov 10, 2026NHTSA vehicle page
02 —Trend

When complaints were filed

Does it get worse with age? Complaints per calendar year filed
View as table
Model yearComplaints filed per calendar year
20094
201021
20114
20125
201312
20149
201517
20165
20178
20187
201913
20208
20214
20226
20234
20245
20252

Mileage at failure isn’t a structured field in NHTSA complaint data, so we don’t chart it. Some owners mention it in their reports below.

03 —Owner reports

Top problems in owners’ words

Verbatim from NHTSA complaints, newest first

Engine

23 reports2 fires
“When starting it would make grinding noise,sounds like metallic noise until the engine oil starts circulating.Dealer said that its normal due to cold starts but this can happen even when the engine is up to temperature.Toyota refuse to remedy the issue.”
Owner complaint to NHTSAFiled Nov 4, 2022EngineODI 11492363

Service brakes

21 reports1 crash
“1. Component/System that Failed: The component that has malfunctioned is the ABS actuator, which affects the vehicle’s anti-lock braking system. The issue has been diagnosed and confirmed by two independent repair shops. The vehicle is available for inspection upon request. 2. Safety Risk: This issue has placed my safety—and the safety of others—at serious risk. There have been multiple situations where I feared I would be unable to stop in time, especially during sudden stops at red lights, heavy traffic braking, and even a brake check from an aggressive driver. The brakes feel inconsistent and make loud noises during hard braking. I transport my child in this vehicle regularly, and the fear of losing braking ability in an emergency is deeply unsettling. 3. Confirmation of Problem: Yes, the problem has been confirmed by two independent service centers, both of which diagnosed the issue as a known ABS actuator failure. They informed me that this is tied to a Toyota Customer Service Bulletin and recommended I contact the manufacturer for further assistance. 4. Inspection by Others: I contacted Toyota directly through their national customer service line and also…”
Owner complaint to NHTSAFiled Apr 9, 2025Service brakesODI 11653771

Electrical system

20 reports2 fires
“3 TIMES OVER THE LAST MONTH, WHILE I WAS DRIVING MY VEHICLE, THE CAR SUDDENLY LOST POWER WHILE I WAS DRIVING ON THE HIGHWAY. ALL THE DASHBOARD LIGHTS FLASHED ON, CHECK ENGINE LIGHT AND WARNING LIGHTS ILLUMINATED. THE VEHICLE LOST POWER, THE ACCELERATOR WAS NOT WORKING, AND I WAS JUST BARELY ABLE TO PULL THE CAR OVER TO THE SIDE OF THE ROAD. CAR TURNED OFF AND WAS ABLE TO TURN BACK ON, NOW WITH ILLUMINATED CHECK ENGINE LIGHT AND CHECK HYBRID SYSTEM WARNING LIGHT ILLUMINATED. THIS IS A BIG SAFETY ISSUE AS THE CAR IS LOSING POWER IN THE MIDDLE OF THE ROAD WHILE MY FOOT IS ON THE ACCELERATOR. THE FIRST TIME THIS HAPPENED I WAS ABLE TO PULL A COUPLE CODES FROM THE CODE READER. CODES WERE: U0001 & U0100 THE SECOND AND 3RD TIME THIS HAPPENED THERE WERE NO CODES COMING UP ON THE CODE READER.”
Owner complaint to NHTSAFiled Nov 24, 2020Electrical system, Engine, Fuel/propulsion systemODI 11376111

Structure

15 reports1 crash
“THERE HAS BEEN A LATCHING ISSUE WITH THE REAR POWER HATCH SINCE WE HAVE OWNED THE CAR. TOYOTA ISSUED A REPAIR RECALL IN 2017 TO FIX THE ISSUE BUT IT IS BROKEN ONCE AGAIN. EITHER THEY ARE USING DEFECTIVE PARTS OR A DESIGN FLAW, BUT IT IS VERY DANGEROUS AS WE HAVE HAD THE REAR DOOR OPEN WHILE DRIVING SEVERAL TIMES. THEY DO NOT WANT TO REPAIR BECAUSE THEY DO NOT THINK IT IS A SAFETY ISSUE.”
Owner complaint to NHTSAFiled Jun 6, 2019StructureODI 11218311

Vehicle speed control

14 reports3 crashes1 related recall
“TL* THE CONTACT OWNS A 2009 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK, THE VEHICLE INDEPENDENTLY ACCELERATED. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO STOP THE VEHICLE. THE VEHICLE CRASHED BETWEEN A BUILDING AND PYLON. THE CONTACT STATED THAT IT WAS DIFFICULT TO EXIT THE VEHICLE. THE VEHICLE HAD TO BE WINCHED OUT OF WHERE IT WAS LODGED. THERE WAS DAMAGE TO THE VEHICLE AND THE BUILDING. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A BRUISE TO THE RIGHT ARM HOWEVER, MEDICAL ATTENTION WAS NOT SOUGHT. THE VEHICLE WAS TOWED TO A TOW LOT. GEICO INSURANCE COMPANY AND A REPRESENTATIVE FROM THOMPSON TOYOTA (1101 BUSINESS CENTER WAY, EDGEWOOD, MD 21040, (410) 679-1500) WAS SCHEDULED TO INSPECT AND INVESTIGATE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V023000 (VEHICLE SPEED CONTROL). THE MANUFACTURER WAS CONTACTED OR NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 189,000. *BF CONSUMER STATED ACCELERATOR PEDAL MALFUNCTIONED OR GOT STUCK AND THERE WAS NO BRKAE OVERRIDE.*JB”
Owner complaint to NHTSAFiled May 13, 2019Vehicle speed controlCrash reportedODI 11207166

Steering

11 reports
“TL* THE CONTACT OWNS A 2009 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE REVERSING OUT OF THE DRIVEWAY, THE STEERING CEASED. THE CONTACT STATED THAT ADDED EFFORT WAS NEEDED TO TURN THE STEERING WHEEL. THE CONTACT STATED THAT THERE WAS NO EVIDENCE OF A POWER STEERING FLUID LEAK. TOYOTA OF ASHLAND (3503 WINCHESTER AVE, ASHLAND, KY 41101 606-744-2727) WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS EQUIPPED WITH AN ELECTRONIC POWER STEERING. THE CONTACT WAS INFORMED THAT THE WIRING HARNESS AND STEERING MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 127,000. *BF*TP”
Owner complaint to NHTSAFiled Apr 7, 2020SteeringODI 11320422
Data from NHTSA Complaints API (owner reports, unverified) · synced Nov 10, 2026

Complaints are unverified owner reports to NHTSA and are not normalized for sales volume. One complaint can cite several components.